Family Age Issues

Discus and support Family Age Issues in XBoX Accessibility to solve the problem; For some reason, I'm still considered a child within my Microsoft account family, even though I am 18 years old. Is there any way to rectify this issue... Discussion in 'XBoX Accessibility' started by ]-Blackout-[, Jul 6, 2019.

  1. ]-Blackout-[
    ]-Blackout-[ Guest

    Family Age Issues


    For some reason, I'm still considered a child within my Microsoft account family, even though I am 18 years old. Is there any way to rectify this issue without leaving the family?

    :)
     
    ]-Blackout-[, Jul 6, 2019
    #1
  2. XBF Leo G Win User

    Family Age Issues

    Hello ]-Blackout-[,

    Thank you for posting on the Xbox forums. The account will remain a child account until the birthday on it reaches 18 years of age. There is no way to initiate this change before the allotted time. There are some instances in which your child
    account will need to graduate to an adult account, but it does not happen. We suggest reaching out to the
    Xbox Support Team if this is the case. They will be able to review the account, and determine if the account is up for graduation. We hope this helps!
  3. Allebas Win User

    Family Age Issues

    Also, do you have your correct date of birth on your profile. I know when my sister starting her profile she enter the wrong year of her birthday. So even though she is 18 she shows up as a child because her account year reflects she is 16. And sadly,
    once you enter the date and year of your birthday when you create the profile>>>>you can't change it.
  4. choppyseize Win User

    Xbox store not showing pictures of games.

    That message means you don't meet the age requirements and will need a family member to adjust the settings for you in the family account. Once an age is set it's permanent. This is so kids don't just change their age later to bypass things. So while you
    can change the age after the fact. The system won't recognize it. You can try buying on the Xbox.com website as well to see if it works there but I'm pretty sure its a content restriction that's the issue.
  5. Sophomaniac Win User

    My account won't let me download

    What is the actual age of the account? Settings are not an issue.

    If your account birth-date makes the profile age 17 or younger. You will not be allowed to ,download M or NR material.

    The age of the account supersedes any family setting.

    If only when the account turns 18 there will be no restrictions on content that can be downloaded.
  6. Flymonkey102 Win User

    Can't change Privacy settings

    If that is the case the original age put in to the account is under age. Is it tied to a family account?
Thema:

Family Age Issues

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