FIFA points not recieved

Discus and support FIFA points not recieved in XBoX Games and Apps to solve the problem; Hi, Earlier tonight I tried to purchase FIFA points. I got an error message when I tried to complete the purchase, then I went back and tried it again... Discussion in 'XBoX Games and Apps' started by Antrize, Feb 9, 2019.

  1. Antrize
    Antrize Guest

    FIFA points not recieved


    Hi,

    Earlier tonight I tried to purchase FIFA points. I got an error message when I tried to complete the purchase, then I went back and tried it again but the same message appeared. After that I went to check my bank account and the money were gone but I did
    not recieve my points or an order confirmation via email. How do I solve this when I dont have any order number etc? My money is gone but no points on my account.

    Grateful for any help.

    :)
     
    Antrize, Feb 9, 2019
    #1
  2. Antrize Win User

    FIFA points not recieved

    Hi,

    It seems like the order wasn't completed sadly....
  3. SoloMem0 Win User

    FIFA points not recieved

    Hi there,

    First thing that you would want to do is check your Microsoft account to see if the order was successfully completed. If, there you do not see the order on your Microsoft account's order history more than likely what you see in your bank's online account
    is an authorization hold. I would suggest that you contact your financial institution to verify.

    Hope this helps.
  4. steeledwand7664 Win User

    FIFA points not recieved

    First you want to check your order history at account.microsoft.com and see if the order was completed.

    If it was completed You would need to follow the steps on this website

    https://answers.microsoft.com/en-us/xbox/forum/all/fifa-points-not-recieved/605032d6-d494-4978-b798-54b298f203f4
  5. ItsMrMr Win User

    Xbox One VIP Bundle FIFA 14

    Recieved mine this morning in uk. Wondering if I can gift the fifa though.
  6. TurtleShotz Win User

    points not recieved

    Hello, deanie,

    -

    The two months for £2 offer has expired, it is no longer available on the dashboard, that is why you are not seeing the offer as it was a limited time availability.

    -

    The Triple Play Offer that you spoke of was also an offer that was available on the Rewards site, if you have not received these points by now, it either means you did not complete the offer requirements(which required ALL three to be completed, not just
    one!) or there was a problem whilst crediting them to your account. I received my Triple Play points on the 30th April, please check
    http://rewards.xbox.com/ to find out if the Triple Play points were ever credited to your account, or pending. It should appear as Triple Play Offer – 300 Microsoft Points ARV £2.35

    -

    If it is not visible there, it means you were not eligible for them. If you feel this is an error, contact @XboxSupport on twitter.
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