finding email account from gamertag and bank details used for Xbox gold subscription

Discus and support finding email account from gamertag and bank details used for Xbox gold subscription in XBoX Accessibility to solve the problem; My sons xbox tried to update and got to 85% then failed and he coulnt get it to do anything so did a factory reset which has worked but now he cant get... Discussion in 'XBoX Accessibility' started by WilliamBathgate, Apr 24, 2020.

  1. finding email account from gamertag and bank details used for Xbox gold subscription


    My sons xbox tried to update and got to 85% then failed and he coulnt get it to do anything so did a factory reset which has worked but now he cant get onto his account? i have his Gamertag and my bank details which pay for the subscription but cant find
    the e-mail address that he used? so cant log him on? can i find the e-mail address?

    :)
     
    WilliamBathgate, Apr 24, 2020
    #1
  2. steeledwand7664 Win User

    finding email account from gamertag and bank details used for Xbox gold subscription

    You would need to contact Xbox support.

    Support.xbox.com/contact-us

    Give them the gamer tag or even your credit card information and they should be able to look the account up and if they can verify ownership of the account they should be able to give you the email address for the account.

    To save this hassle in the future you may want to add your son to your family this will allow you to see his information when you sign into your account at account.microsoft.com/family
  3. Mark Sherwood Win User

    Advocacy

    AwokN hey there :)



    If it was a Gold Membership account, you should be able to prove ownership by providing the payment details and address tied to the account. Your bank managers should be able to look as far back as possible to find any purchases for a Gold Subscription if
    you used a Credit Card and you could take things further from there, with phone support. Does any of that sound like a possibility? Or was your account Silver?



    Many thanks,

    Cloud
  4. SingCongButas25 Win User

    no acess to my xboxlive account and gamertag

    Hey there,

    From what I understand. You can't sign in your gamertag from your 360 that has your games and gold subscription. If that's right. Then what you just need to do is to sign in the "CORRRECT" email for that gamertag. If that one that you used to post is not
    your gamertag, then you're using the wrong email for your account.
  5. Nathan Roberts (Sunk Win User

    just signed up for xbox live

    Hey there

    Welcome to the Forums

    .

    You will need to put your bank details in the Xbox Account, so it can process everything. Once you have enterd your details, you can sign onto your account, you can then click onto 'my account' and remove the bank details from the account.

    .

    Please also note, even though you are a gold trial member, you will be still seen as a silver member until you buy a full membership subscription.

    .

    Hope this helps you with your main Question

    Regards,
  6. Kung Fu Spoon Win User

    New Xbox and forgot E-mail and Password!

    Unfortunately without at least an email address it's quite tricky. I would suggest going through your email accounts and searching for emails from 'Xbox' or 'Microsoft' once you find that you can go through the

    forgotten password
    process. Also here's some
    tips on your account that may help.

    If you still can't find it you'll need to call
    Xbox Support
    , and have some details about the windows live id and gamertag ready.
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finding email account from gamertag and bank details used for Xbox gold subscription

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