Followed the Redeem Gift Card Instructions for Family account, credits were still added to...

Discus and support Followed the Redeem Gift Card Instructions for Family account, credits were still added to... in XBoX Games and Apps to solve the problem; I logged in to my children's account to redeem a $50 Xbox/Windows Gift Card each, but the credit was added to my account (Parent) Account. I have gone... Discussion in 'XBoX Games and Apps' started by DebGelber1, Dec 8, 2018.

  1. DebGelber1
    DebGelber1 Guest

    Followed the Redeem Gift Card Instructions for Family account, credits were still added to...


    I logged in to my children's account to redeem a $50 Xbox/Windows Gift Card each, but the credit was added to my account (Parent) Account. I have gone through all the help suggestions including, but not limited to... Reaching out to XBox Live, but because
    the gift cards were already redeemed, sent back to Microsoft. Digital Gift Giving does not allow me to purchase digital gift card using gift credits. I tried to call but need to go through all the steps I already went through before I get to a live person,
    and pressing 0 started the menu over again.

    I now have a $100 credit in my parent account which I will never need, and 0 credits in children's account.

    PS. There is no category for Microsoft Account Help or Gift Card Help when trying to submit this question.

    :)
     
    DebGelber1, Dec 8, 2018
    #1
  2. DebGelber1 Win User

    Followed the Redeem Gift Card Instructions for Family account, credits were still added to Parent account vs. children's.

    That is exactly what I did, I logged into my son's account to redeem, but the only email available was my account email. Per one of Microsoft support answers, I included all the troubleshooting steps I have already gone through.
  3. Smwutches Win User

    Followed the Redeem Gift Card Instructions for Family account, credits were still added to Parent account vs. children's.

    You would have to try contacting support and speak to billing, but generally once the funds have been redeemed, there is no way to transfer them to another account. You can
    use the the funds to gift a game from your account to their accounts.
  4. DebGelber1 Win User

    Followed the Redeem Gift Card Instructions for Family account, credits were still added to Parent account vs. children's.

    If there is no way for me to fix on my end, please pass this along to the team that helps solve individual account balance problems vs. spending any more time on something that truly should not be this difficult...I have spent 3 consecutive hours straight
    on this using the email tied to my username.
  5. XBF Jeremy Z Win User

    Followed the Redeem Gift Card Instructions for Family account, credits were still added to Parent account vs. children's.

    Hiya Deb,

    Thank you for contacting Forum support!

    Before placing any items on an account, always make sure the correct profile is signed in. Unfortunately, using currency is not something that can be used to buy Gifts. (Not everything can be gifted)

    Although, I recommend to set your profile as the "Home Console". This will allow the profile to share the games you purchase with other profiles on the
    same console.

    Hope this helps.
  6. Smwutches Win User

    Xbox reward 14 digit code

    The instructions that were sent were wrong. The website to redeem them on is correct and you would choose to have them either email the Visa gift card or mail you a card. Since you ordered a Visa gift card from the vault, you would get a Vida gift card,
    not an Xbox gift card.
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