Followed the Redeem Gift Card Instructions for Family account, credits were still added to...

Discus and support Followed the Redeem Gift Card Instructions for Family account, credits were still added to... in XBoX Games and Apps to solve the problem; I logged in to my children's account to redeem a $50 Xbox/Windows Gift Card each, but the credit was added to my account (Parent) Account. I have gone... Discussion in 'XBoX Games and Apps' started by DebGelber1, Dec 8, 2018.

  1. DebGelber1
    DebGelber1 Guest

    Followed the Redeem Gift Card Instructions for Family account, credits were still added to...


    I logged in to my children's account to redeem a $50 Xbox/Windows Gift Card each, but the credit was added to my account (Parent) Account. I have gone through all the help suggestions including, but not limited to... Reaching out to XBox Live, but because
    the gift cards were already redeemed, sent back to Microsoft. Digital Gift Giving does not allow me to purchase digital gift card using gift credits. I tried to call but need to go through all the steps I already went through before I get to a live person,
    and pressing 0 started the menu over again.

    I now have a $100 credit in my parent account which I will never need, and 0 credits in children's account.

    PS. There is no category for Microsoft Account Help or Gift Card Help when trying to submit this question.

    :)
     
    DebGelber1, Dec 8, 2018
    #1
Thema:

Followed the Redeem Gift Card Instructions for Family account, credits were still added to...

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