for 2 straight months, i cant use the money from my ms account

Discus and support for 2 straight months, i cant use the money from my ms account in XBoX Games and Apps to solve the problem; Up to December the 31, i never had a problem purchasing games and dlc from the marketplace. From the start on the year, ive been to a nightmare. As... Discussion in 'XBoX Games and Apps' started by pitendo, Feb 24, 2014.

  1. pitendo
    pitendo Guest

    for 2 straight months, i cant use the money from my ms account


    Up to December the 31, i never had a problem purchasing games and dlc from the marketplace.

    From the start on the year, ive been to a nightmare.

    As many other fellow users here, for some reason the money that i currently have on my ms account (around 130 euros) have been blocked with the usual message and i cant use them.

    I started with at least 6 different chats this whole "journey" to end up having at last the advocasy team contact me for my issue.

    The problem? i have contact through emails at least 3 members of the advocasy team each one making different support tickets, and always telling that they will fix my problem and are looking at it.

    For Gods sakes is there anybody that can help me?

    My uncle brought me for my upcoming birthday promo cards (he works for a very big gaming retailer) for 300 euros and frankly im afraid to redeem them because i dont know if my problem is ever gonna be fixed.

    Is there someone who can help me?

    never had a problem and not an issue with the billing.

    My account was checked for security reasons and the team told me that it never had any suspicious transactions yet i have 130 on my account and 300 more and i cant use them.

    if you check the history of my account, you cant even imagine how much money i have spent digital alone and yet this is the way to treat your customers?

    :)
     
    pitendo, Feb 24, 2014
    #1
  2. SaviorMoney
    SaviorMoney Guest
    Why cant I use MS account to pay for Xbox Music?

    I have money in my MS account and I want to buy a month of Xbox Music. I have more than enough money in my MS account to cover this so why cant I use it?
     
    SaviorMoney, Feb 24, 2014
    #2
  3. Frostie142
    Frostie142 Guest
    Renewing xbox gold

    if i renew my subscription does the money come out straight away from my account or do you get the first month in advance
     
    Frostie142, Feb 24, 2014
    #3
  4. SaviorMoney Win User

    Why cant I use MS account to pay for Xbox Music?

    I understand what methods are available to purchase Xbox Music. My question is WHY can I not use the money that is already in my MS account to pay for Xbox Music? Its not like money has to be pulled from a different company. This is money that is already
    there for me to spend on Xbox so why can I not use it to purchase a month of Xbox Music?
  5. Zhukov-462296FC-6AA4 Win User

    Who ordered their DAY ONE XBOX ONE from Microsoft store? will we get it on launch?

    I preordered straight from MS and my UPS tracking number just changed to IN TRANSIT. Its got Next Day Air shipping. Cant wait!!!
  6. Slimie MC Win User

    banned

    My other account was banned for attempting to hack people, asking for personal information, or trying to use Xbox live for commercial use. The thing is I haven't been on in 2 months so I don't know how this occurred. And I also have $50 on that account and
    now I cant recover the money. Xbox gamer tag is MC Slimie
  7. CaveMan242618 Win User

    Download games with gold

    This is complete BS wat the hell is MS doing I don't have a CC but a 3 month gold account for my 8 year old son now I cant download the free games for him so why the hell did I waste my money on the gold account..Wil they actually fix this problem..
  8. Skulless1 Win User

    So is Xbox Live garbage? Or is it my service provider.

    i get one maybe 2 games in and it kicks me from live... now i cant play period, even though i have 2 months of live services left. a waste of my hard earned money!!!!
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for 2 straight months, i cant use the money from my ms account

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