Forgotten Roblox password- but no email or phone no attached to account. Help!

Discus and support Forgotten Roblox password- but no email or phone no attached to account. Help! in XBoX Games and Apps to solve the problem; Can anyone help? My son has somehow logged out of Roblox and cannot remember his password to log back in. He never linked his account to an email or... Discussion in 'XBoX Games and Apps' started by MatthewLee1980, Aug 16, 2021.

  1. Forgotten Roblox password- but no email or phone no attached to account. Help!


    Can anyone help? My son has somehow logged out of Roblox and cannot remember his password to log back in. He never linked his account to an email or phone number so we can't reset it that way. Roblox support is asking us to "verify" our purchase of Roblox which was over a year ago but, but on the console itself the order history only goes back 3 months. On the desktop xbox page I can see all order history but it is ONLY for stuff we've paid for.. not for anything that was free (ie Roblox). Gutted.

    Roblox say they cannot help unless we verify the purchase.. but how can I do it? Help...

    :)
     
    MatthewLee1980, Aug 16, 2021
    #1
  2. Francia J. Win User

    Forgotten Roblox password- but no email or phone no attached to account. Help!

    Hi MatthewLee1980, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    On the Xbox console, it is the default that we can only see the 3 months transactions that we have made but all available will be visible on the website which is https://account.microsoft.com/billing/orders/ but if none of the transactions are showing from there or if you don't remember purchasing through Microsoft Store any items for Roblox you need to inform them on what you can see or what you can't see.

    As much as I would love to get this sorted out for you, for an in-game account, it is only the game support that has access and visibility. For your reference, you can check this link: https://en.help.roblox.com/hc/en-us/articles/20...
  3. Ianryth Win User

    I can't accept the terms of use due to a parent account that is dead

    It's not even a matter of a forgotten password though, the email attached to the parental account no longer exists. otherwise I would be able to just reset the password to the account and there wouldn't be a problem.
  4. Dethkook Win User

    The e-mail address associated with my Xbox account no longer works.

    When I called XBox, the phone system even says OUR AGENTS CANNOT HELP WITH A FORGOTTEN PASSWORD.

    The email and password are the MICROSOFT ACCOUNT and just sign in to Xbox LIVE. Quit telling people to call support for forgotten passwords - they can't help.

    Only account.live.com can fix the problem, and this was told to me by many agents at Xbox LIVE.
  5. onyxishere Win User

    Xbox account recovery

    If you have forgotten the email for your account you'll need to call phone support. So long as you can answer some account specific questions they will give you the email for the account. If you have forgotten the password as well then you can change it
    after getting the email.
  6. RainingRoses Win User

    Password

Thema:

Forgotten Roblox password- but no email or phone no attached to account. Help!

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