Fortnite - Inferno's Pack - BOUGHT BUT DIDN'T RECEIVE

Discus and support Fortnite - Inferno's Pack - BOUGHT BUT DIDN'T RECEIVE in XBoX Sales and Promo to solve the problem; Hi, I just bought Inferno's pack in Fortnite from Microsoft Store to my Xbox account at this Sunday, the moment after I bought the pack, i received a... Discussion in 'XBoX Sales and Promo' started by GabrielMira, May 17, 2019.

  1. GabrielMira
    GabrielMira Guest

    Fortnite - Inferno's Pack - BOUGHT BUT DIDN'T RECEIVE


    Hi, I just bought Inferno's pack in Fortnite from Microsoft Store to my Xbox account at this Sunday, the moment after I bought the pack, i received a receipt, telling me that the content was available in-game. So, i opened the game and the pack didn't come!
    So, i waited 2 days because I thought it could be something with the payment but it wasn't!

    So, i just contacted the support of Xbox, and they said me to do some stuff that i had already done, than I told to the Support guy if could be the problem that Xbox Live was trying to solve that envolved "Buying and Content in-game" something like that.
    This problem I saw in Xbox Live Status.

    So, the Support guy told me that could be the reason of me not receive my package in-game.

    AND if you take a look in the opinios about the package in Microsoft store, there are another guys that said that they also have/had this problem(and they bought days before me!!).

    HERE(It is in portuguese): https://www.microsoft.com/pt-br/p/battle-royale-do-fortnite-pacote-desafios-inferno/c1d4hchgqxmt?activetab=pivot:reviewstab

    I already talked to the support of Epic Games, and they said that the problem comes from Microsoft, because the content for Xbox is all responsability of Microsoft.

    I hope you guys could help me to receive my pack, also now that the package can not be bought anymore because was a limited edition.

    :)
     
    GabrielMira, May 17, 2019
    #1
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Fortnite - Inferno's Pack - BOUGHT BUT DIDN'T RECEIVE

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