Forza Horizon 5 gets stuck on preparing and then cancles - Windows 11

Discus and support Forza Horizon 5 gets stuck on preparing and then cancles - Windows 11 in XBoX Games and Apps to solve the problem; [img] Hi. I've been trying to install FH5 on windows 11 for the past two days but its just been stopping after being stuck on preparing for around 2... Discussion in 'XBoX Games and Apps' started by Adrian Murthi, Nov 13, 2021.

  1. Forza Horizon 5 gets stuck on preparing and then cancles - Windows 11



    Forza Horizon 5 gets stuck on preparing and then cancles - Windows 11 [​IMG]


    Hi. I've been trying to install FH5 on windows 11 for the past two days but its just been stopping after being stuck on preparing for around 2 minutes. Note I am running all the apps/windows to the latest updates.

    Things I've tried:

    Repairing/Resetting the Xbox app

    Repairing/Resetting the Microsoft store

    Reinstalling game services

    Uninstalling the Xbox app

    :)
     
    Adrian Murthi, Nov 13, 2021
    #1
  2. L4c3rd4 Win User

    Forza Horizon 5 gets stuck on preparing and then cancles - Windows 11

    Hello dear Gamer, first it's a pleasure to be able to help you today.

    My name is Vinicius.

    I am a gamer and independent advisor on the XBOX community platform.

    Hey Adrian, how are you today? Hope you're well.

    For a couple of days now, Horizon 5 is exhibiting a few error's and problems, Microsoft acknowledge them here:

    https://answers.microsoft.com/en-us/xbox/forum/...

    And also Forza team:

    https://support.forzamotorsport.net/hc/en-us/ar...

    Before reporting to Forza team:

    https://support.forzamotorsport.net/hc/en-us/re...

    Try this:

    Log out of your account on the app, reinstall it, restart your PC, and then log back in and try again. :)

    If this doesn't work:

    First, make sure your windows and all its services are up to date:

    Open Settings, click Update and Security and then Windows Update;

    Click Check for Updates;

    Click the Download and Install Now option, if available;

    Also, check the Microsoft Store for any updates on the Xbox apps and its services.

    ______________________________________________________________

    Then try this:

    Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

    After that, click repair and then restore, open the app and try again.

    Then do the same for the Xbox app:

    Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

    After that, click repair and then restore, open the app and try again.

    ______________________________________________________________

    If it still doesn't work you're going to uninstall the games services using a powershell command, then you're going to open the gamepass app, it will ask you to download and install the game services again :

    In the windows search bar type Powershell > Right click and select open as administrator > Type the command: "get-appxpackage Microsoft.GamingServices | remove-Appxpackage –allusers" > Wait for the process to finish and then restart the PC, then open your Xbox gamepass app, it will ask you to install the gaming services again, install it and try again.

    ______________________________________________________________

    If neither of those procedures works, try to restore your PC's OS via the ISO image tool, using that tool you will be able to maintain your installed games and files.

    If you're using Windows 10:

    https://www.microsoft.com/en-us/software-downlo...

    If you're using Windows 11:

    https://www.microsoft.com/en-us/software-downlo...
  3. Tezzarrific Win User

    Forza Horizon 5 gets stuck on preparing and then cancles - Windows 11

    i had this, close the xbox app and start the download from the windows store, it then downloads ok, think its a bug with the xbox app.
  4. Tezzarrific Win User

    Forza Horizon 5 gets stuck on preparing and then cancles - Windows 11

    i am also on the new store with windows 11, it let me install via the windows store. it was the only way to get it to install.

    you have to go to it in the actual store listing not library or downloads and purchased.
  5. Adrian Murthi Win User

    Forza Horizon 5 gets stuck on preparing and then cancles - Windows 11

    Hi, I've tried this already. The new windows store doesn't allow you to install FH5 through it. You have to install it through the Xbox app. It redirects you there. Thanks though
  6. mtdew0332 Win User

    REVERT ANNIVERSARY UPDATE UNTIL MS FIXES THIS

Thema:

Forza Horizon 5 gets stuck on preparing and then cancles - Windows 11

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