Forza Horizon 5 stuck on update window

G#Cavi · May 17, 2022

2 days ago I launched Horizon 5 on my Windows 10 PC. An update window opened, as shown in the image below. As you can see, it states that all 3 updates have completed, although the Expansion One update progress bar is grey. It also shows that the, "Launch game when the update is complete" checkbox is checked. I tried unchecking this, but nothing happened.
I left this window open for many hours, but the game did not launch. I restarted my PC and attempted to launch the game again yesterday and today, with the same result.
I contacted Forza Support, but they directed me to contact Microsoft Support. Unfortunately, the, Request a call option is unavailable.

Can someone please help with this issue.

:)

JosefLBohorquez

Hi and thanks for reaching Xbox gamer's community. My name is Josef.
Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.
I'll be happy to assist you out today.

Hope you're doing great today buddy

May I know which troubleshooting steps you have done so far?

mtdew0332

The problem is Forza Horizon 3 requires the anniversary update or the game gets stuck in a download loop when you try to install it.

forums.forzamotorsport.net/turn10_postst73310_Important-Windows-10-Update.aspx

Obsessive Power

Hi,

The URL you've hyperlinked is the same for both links. I can't find anywhere where it says Forza 5 does not run on Windows 11.

I'm not sure how you have lost access to your progress and in-app purchases, that is likely a separate issue. However, Windows 11 is not in beta, it's a full commercial release. It's been on general release since October 2021. Forza Horizon 5 is designed to run on both Windows 10 and Windows 11.

There should no incompatibilities for games between Windows 10 and Windows 11. I'm a PC gamer and I play Forza Horizon 5 via Windows 11 and it's working perfectly.

If you can provide some more details we may be able to help you further.

lilbak82

1. Gears of war 5

2. Forza horizon 4

#. Forza horizon 3

THEOWENKILLER

Forza 5 is a sequel to forza 4,not horizon.

Forza Horizon 5 stuck on update window