Fraudulent charges from stolen bank info

Discus and support Fraudulent charges from stolen bank info in XBoX on Consoles to solve the problem; My credit card information was stolen and used to make $250.00 in purchases in a matter or hours. Microsoft acknowledges the charges as fraud and that... Discussion in 'XBoX on Consoles' started by BiteableFiend75, Dec 3, 2017.

  1. Fraudulent charges from stolen bank info


    My credit card information was stolen and used to make $250.00 in purchases in a matter or hours. Microsoft acknowledges the charges as fraud and that they weren't from my live account but from another, but since the theif won't validate their account I'm
    not eligible for any kind of refund. What do I do now? The people I been in contact with through Microsoft keep giving me the run around and I'm not making any progress

    :)
     
    BiteableFiend75, Dec 3, 2017
    #1
  2. Smwutches
    Smwutches Guest
    X box fraud.....

    You would need to contact the bank or whoever it is that the money came from and alert them of a fraudulent charge.
     
    Smwutches, Dec 3, 2017
    #2
  3. trying to actually speak/get in touch with any type of xbox support is impossible so do not buy stick with ps4 and there excellant support

    I also feel better being with xbox because I'm not afraid of my credit card details being stolen which is what happened on PSN 4 days ago... again...

    www.ign.com/.../hacked-psn-accounts-used-to-make-fraudulent-charges
     
    NathanielLarson, Dec 3, 2017
    #3
  4. M3tal Daz3
    M3tal Daz3 Guest

    Fraudulent charges from stolen bank info

    This is a matter concerning the law enforcement not xbox support.

    I suggest you to pursue this issue with the law enforcement in your area.
     
    M3tal Daz3, Dec 3, 2017
    #4
  5. M3tal Daz3 Win User

    Fraudulent charges from stolen bank info

    This is a matter concerning the law enforcement not xbox support.

    I suggest you to pursue this issue with the law enforcement in your area.
  6. Smwutches Win User

    X box fraud.....

    You would need to contact the bank or whoever it is that the money came from and alert them of a fraudulent charge.
  7. ThisGameIsSucky Win User

    Xbox stolen. Police report filed.

    Be sure to keep an eye on your bank account as well. I for some reason they do manage to get into any accounts on the console the possibility of them taking your bank card information or making fraudulent charges in your name is always possible. That may
    be something to inform your bank of, that a games console with your information on its account has been stolen. Sometimes if you don't tell them outright they won't reimburse you for any possible fraudulent charges. Had that happen, then I switched bankers.

    You may also want to take some simple notes from the compromised account solutions page. Any extra security measure you could take rn would be a major advantage for you against the thief.

    https://support.xbox.com/en-US/my-account/security/compromised-account-solution
  8. Puppy Fujo Win User

    Been scammed

    To get you fraudulent charges reversed, please contact your bank or financial institution and report the fraudulent charges. This is the process for all fraudulent charges on your account. It is no different with Microsoft charges than it would be if you
    saw charges from McDonald's you didn't make. It would be advisable and your financial institution will probably do it any way but your cards will be replaced to prevent unauthorized charges going forward. This is the standard process. This is why it is important
    to monitor your statements and report any unauthorized transactions to your financial institution. This really shouldn't be new information.
  9. steeledwand7664 Win User

    Been scammed

    Did this happen on one of your MS accounts?

    Or did you just see this on your bank statement?

    If it was just on your bank statement then that means that someone has gotten ahold of your banking information and you can contact xbox support by the link that was previously given and they can look up any account that your credit/debit card is currently
    on and remove the card from that account.

    As far as the charges are concerned if your card was on a different account and those charges were made to that account then they would definitely be fraudulent charges in which case you would need to talk to your financial institution about putting in a
    fraudulent charge claim.
Thema:

Fraudulent charges from stolen bank info

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