Fraudulent Charges

Discus and support Fraudulent Charges in XBoX on Consoles to solve the problem; I just received a charge through my debit card for $31.79, with the header, "Microsoft Xbox". I don't have a card or any payment type connected to my... Discussion in 'XBoX on Consoles' started by tomg9176, Aug 18, 2018.

  1. tomg9176
    tomg9176 Guest

    Fraudulent Charges


    I just received a charge through my debit card for $31.79, with the header, "Microsoft Xbox". I don't have a card or any payment type connected to my account. (card has already been cancelled) How do I dispute this charge with Microsoft?

    Thank you.

    :)
     
    tomg9176, Aug 18, 2018
    #1
  2. FRAUDULENT CHARGES

    Microsoft is such a joke, I currently have unauthorized charges on my personal bank account from Microsoft, after multiple associates attempting to do an expansive search for the full card number they are unable to trace the TRANSACTION PERIOD because the
    person who conducted the purchase removed the card from their account after each transaction. HOW THE HELL? Because they cannot find the transaction they cannot accommodate me or refund these transactions, therefore I have to proceed with filing a dispute
    with my personal bank for all these charges. Microsoft really needs to change how they track purchases and account information. Because clearly anybody can use someone else's card make purchases and remove the card and not be penalized or held accountable
    for fraud with Microsoft, they are obviously teaming up with scammers to take peoples money by having this loop hole within their systems.
     
    A Pissed Off Customer, Aug 18, 2018
    #2
  3. FRAUDULENT CHARGES

    If in fact it is fraud you most DEFINITELY want to file this with your bank. Even if MS could give you a refund (which they can't) IT IS STILL FRAUD. You should file with your bank as soon as possible. I would also suggest putting more layers of security
    on your card.

    But if your credit card number was stolen, but not the actual card,
    you are not liable at all for unauthorized use; any fraudulent credit charges are usually credited back to your account immediately after THEY ARE REPORTED to YOUR BANK.

    So do yourself a favor and protect yourself by call or filing a report with your bank.
     
    SUPERSOAKERx69, Aug 18, 2018
    #3
  4. Dadwhite
    Dadwhite Guest

    Fraudulent Charges

    Unless the charge is on your account that you own then you can not dispute the charges with Microsoft. Your best option is to dispute the charges with your credit/debit card company and let them handle the dispute with Microsoft. This is what they do
    as a financial institution. It's is a lot easier to dispute credit card charges rather than debit card, takes less time.
     
    Dadwhite, Aug 18, 2018
    #4
  5. Smwutches
    Smwutches Guest
    Smwutches, Nov 3, 2018
    #5
  6. SUPERSOAKERx69 Win User

    FRAUDULENT CHARGES

    If in fact it is fraud you most DEFINITELY want to file this with your bank. Even if MS could give you a refund (which they can't) IT IS STILL FRAUD. You should file with your bank as soon as possible. I would also suggest putting more layers of security
    on your card.

    But if your credit card number was stolen, but not the actual card,
    you are not liable at all for unauthorized use; any fraudulent credit charges are usually credited back to your account immediately after THEY ARE REPORTED to YOUR BANK.

    So do yourself a favor and protect yourself by call or filing a report with your bank.
  7. HAZMAT RADIO Win User

    FRAUDULENT CHARGES

    If its fraud, you're not going to get a refund.

    If someone else used your card at walmart and then you show up later at walmart saying give me my money back , same result. No money given.

    Your card, you and your banks responsibility when there's fraud. It's up to the bank to deal with the fraud investigation
  8. steeledwand7664 Win User

    FRAUDULENT CHARGES

    The person that used your card would not get away with it part of the fraud process through your bank would be what is called a chargeback basically MS will take away the licenses to the purchases that were made if they were games or DLC or whatever and
    MS will see this as Marketplace theft and permanently ban ANY account that those purchases were made on.

    As far as the credit card information even if they could find an account with the card on it currently unless you could verify ownership of the account by getting a verification code sent to any phone or email on the account they would not be able to tell
    you anything about the account. And you would still need to file a fraud claim with your bank.

    Think about it this way if someone were to get your card information and go online and make purchases say at any online retailer even if you contact that retailer and try and get information about the transaction for privacy purposes they would not be able
    to give you any information about that account that made the purchases and would tell you that you would need to file a fraud claim with your bank.
  9. sheanash Win User

    Fraudulent Charges

    But Microsoft redeemed the gift cards to someone's account! That someone is the thief. The person getting the giftcards does not know my credit card information, Microsoft has this, likely all they had was my password. I changed my password and downloaded
    the Microsoft authenticator app to my phone, but literally someone redeemed this specific gift cards to their specific xbox account THAT MICROSOFT KNOWS! It shouldn't require anything but some button pushing to track them down.
  10. Ryu Hayabusa KT Win User

    Fraudulent Charges

    Hello, sorry for your problem. I advise you to contact your bank to appeal. For Microsoft contact support: https://support.xbox.com/
    Send them a COPY of the response you got from Paypal.
    Hoping that you will be reimbursed. Also remember to change your Microsoft and Paypal passwords regularly to preventthis from happening again.

    cordially
    Ryu

Thema:

Fraudulent Charges

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