Friend is completely locked out of account

Discus and support Friend is completely locked out of account in XBoX Accessibility to solve the problem; Hello, My friend [Mod Removed - See Xbox Forum Guidelines] has been locked out of his account for 2 weeks. Hes gone over and over in a loop doing the... Discussion in 'XBoX Accessibility' started by x7boo, Feb 13, 2020.

  1. x7boo
    x7boo Guest

    Friend is completely locked out of account


    Hello,

    My friend [Mod Removed - See Xbox
    Forum Guidelines
    ]
    has been locked out of his account for 2 weeks. Hes gone over and over in a loop doing the same stuff to recover. Reset password, yada yada and nothing works. Hes litterally tried everything he can do and also everything xbox
    staff has asked. hes been put on hold, hung up on, and dates pushed back always to "tomorrow" from staff saying it will clear soon but as 2 weeks has gone by nothing has been resolved. Hes been a member of xbox for 12 years and the support he is receiving
    is terrible. He just woke up one day to tell him his account had some suspicious activity and to change his password but when he does it will change it and go back to a loop to where he cannot login. They confirmed it was not any suspect activity and hes still
    had the same password for years. Hes confirmed everything and done everything he possible can.

    Can someone please help? hes thinking about giving up as staff has literally done nothing to help him and he keeps getting transferred cause nobody wants to deal with it. He has all the correct personal info from name, address, emails etc and still theres
    nothing they will do - should he just give up on his account that hes spent thousands on games etc over the years?

    very disappointed in xbox support.

    :)
     
    x7boo, Feb 13, 2020
    #1
  2. Howie 89 Win User

    Friend is completely locked out of account

    I have had the same response for two weeks when trying to change passwords. I went thru the same thing with the account recovery form getting the same result.
  3. x7boo Win User

    Friend is completely locked out of account

    yeah he had to make a new xbox account just to get into support cause his other account is locked out
  4. x7boo Win User

    Friend is completely locked out of account

    it was actually a official email and hes been talking to the correct support they just cant figure out whats going on - it originally just popped up on the xbox when he went to sign in and he went thru the steps and it just puts him in a loop to reset password
    until it tells him hes done to many attempts to login for the day. He waits a day and trys again with the same loop of errors and not logging him in.

    Would make sense for a fake email but that can be ruled out - thanks for any help
  5. Howie 89 Win User

    Friend is completely locked out of account


    [​IMG]
    This
    is what i am encountering
  6. x7boo Win User

    Friend is completely locked out of account

    They still havent done anything to help keep telling him to do the same stuff.. i dont get why someone cant just go in and fix this
Thema:

Friend is completely locked out of account

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