frozen console

Discus and support frozen console in XBoX on Consoles to solve the problem; my 360 console froze up during the connectivity test. I was instructed to unplug for 60 seconds and turn on. It makes the "ping" sound when I touch... Discussion in 'XBoX on Consoles' started by HumidQuotient59, Jun 11, 2014.

  1. frozen console


    my 360 console froze up during the connectivity test. I was instructed to unplug for 60 seconds and turn on. It makes the "ping" sound when I touch the power button but does not start up.

    :)
     
    HumidQuotient59, Jun 11, 2014
    #1
  2. onyxishere
    onyxishere Guest
    Frozen console

    Have you tried holding the power button until the console shuts down? That should fix the issue.
     
    onyxishere, Jun 11, 2014
    #2
  3. Frozen console

    Great advice I'm new on this xbox stuff and your input saved my day, than you so much!!!
     
    SlimSphere62705, Jun 11, 2014
    #3
  4. frozen console

    Hey there HumidQuotient59 frozen console :)



    Please see the below two guides for instructions on what to do. Firstly, we need to identify if this is a power problem or a blank screen problem.



    If when you turn your console on (after the ping sound) the power to the Xbox 360 cuts and there are no lights on the center of the console power button, then see the below troubleshoot.



    http://support.xbox.com/xbox-360/system/xbox-360-no-power-solution



    If when you turn your console on, the console power button stays lit, then please see this troubleshoot



    Xbox Blank Screen | Xbox 360 Monitor Issues - Xbox.com



    You may come across a step where you have to use your controller, if the console is not syncing to the controller for you to complete the step, then please try a wired controller or skip the step completely if this doesn't help. The overall result may be
    that you need to send your console off for a repair, the above guides will give you a heads up on where to go if you need to do this.



    Many thanks,

    Cloud
     
    Mark Sherwood, Jun 11, 2014
    #4
  5. SlimSphere62705 Win User

    Frozen console

    Great advice I'm new on this xbox stuff and your input saved my day, than you so much!!!
  6. onyxishere Win User

    Frozen console

    Have you tried holding the power button until the console shuts down? That should fix the issue.
  7. Mark Sherwood Win User

    frozen console

    Hey there HumidQuotient59 :)



    Please see the below two guides for instructions on what to do. Firstly, we need to identify if this is a power problem or a blank screen problem.



    If when you turn your console on (after the ping sound) the power to the Xbox 360 cuts and there are no lights on the center of the console power button, then see the below troubleshoot.



    http://support.xbox.com/xbox-360/system/xbox-360-no-power-solution



    If when you turn your console on, the console power button stays lit, then please see this troubleshoot



    http://support.xbox.com/xbox-360/system/tv-or-monitor-screen-is-blank-while-connected



    You may come across a step where you have to use your controller, if the console is not syncing to the controller for you to complete the step, then please try a wired controller or skip the step completely if this doesn't help. The overall result may be
    that you need to send your console off for a repair, the above guides will give you a heads up on where to go if you need to do this.



    Many thanks,

    Cloud
  8. M3tal Daz3 Win User
  9. gds1972 Win User

    Console getting frozen

    Hi

    Sometimes the console can take a little while to shut down if it is performing game or system updates Can you please say how long you have waited for the console to shut down before you have removed the power supply?

    Also if you need to force the console to shut down it is possible to do this without needing to unplug the console. To force the console to shut down press and hold the Xbox Button on the front of the console and it will fully shut down.
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