Funds added to wrong email

Discus and support Funds added to wrong email in XBoX on Consoles to solve the problem; My son typed my email wrong and funds were added to wrong that email not the right one. I need it swapped. Also can the free games installed on srong... Discussion in 'XBoX on Consoles' started by MilitantTaco, Mar 25, 2020.

  1. MilitantTaco
    MilitantTaco Guest

    Funds added to wrong email


    My son typed my email wrong and funds were added to wrong that email not the right one. I need it swapped. Also can the free games installed on srong email be transferred. Really upset I cant call anyone to speak on phone with this.

    :)
     
    MilitantTaco, Mar 25, 2020
    #1
  2. XBF Leo G Win User

    Funds added to wrong email

    Hello MilitantTaco,

    Thanks for posting on the Xbox forums. We understand that your son redeemed an Xbox gift card to the wrong account, and you would like the funds to be transferred to the correct account. You would also like to know if game licenses can be transferred
    as well. The redemption and use of gift cards (other than Skype gift cards) are governed by the

    Microsoft Gift Card Terms and Conditions
    . The terms and conditions state, "Your Microsoft account balance
    is non-transferable to another person or Microsoft account." in section 2.5. The licenses for games are not transferrable as well.

    There are options available in this scenario that we can take. The funds on the account cannot be transferred. However, a Microsoft account user can

    gift certain items on the Microsoft Store like games
    to another Microsoft account. The person receiving the gift will get an email with a code for the item. The games that are already on the account cannot be traferred either, but you can use
    the home console feature
    on an Xbox One to share games from one account to another. The article we provided explains more about sharing content and subscriptions through the console. We hope this information helps
    MilitantTaco!
  3. MBL666 Win User

    Added funds to wrong account

    buy the game as a gift for you son on your account
  4. Unknowngamer1st Win User

    Money added to child’s account but not showing on Xbox

    if you added funds through gift card you can see the funds where your about to pay for the save the world. if you added funds try selecting a different payment option and you should see it.
  5. chipmunk attack Win User

    Terms and conditions update

    I also Have this problem, Except the email doesnt exist?

    The *parent account* which I added for permisions

    Is a wrong email apparently? 0.o
  6. His Pet Leaf Win User

    Redeemed a $100 Gift Card on my account but cant see the confirmation on Account History

    I can't remember if it shows up under your purchase history when you redeem codes. Your email might have received a confirmation email.

    You can also try signing in on this page and scrolling down to see if the funds were actually added to your account.

    https://account.microsoft.com/
Thema:

Funds added to wrong email

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