Furious with Xbox One Store and Turn 10 (Forza Motorsport 5)

Discus and support Furious with Xbox One Store and Turn 10 (Forza Motorsport 5) in XBoX Games and Apps to solve the problem; So... I've got quite a beef with Xbox and Turn 10. Fair warning, this is one of those stories about a guy who experiences something not so important... Discussion in 'XBoX Games and Apps' started by KRAZYLIKEAFOX-2F81F6E5-0E27-4C7A-8356-1A8A7F0B93D1, Jan 29, 2014.

  1. Furious with Xbox One Store and Turn 10 (Forza Motorsport 5)


    So... I've got quite a beef with Xbox and Turn 10. Fair warning, this is one of those stories about a guy who experiences something not so important or infuriating, but by the time he gets crap responses and no customer service from anyone... he's like
    a rapid pit bull after a T-bone. I will have justice! But seriously... Here's the deal.

    I just recently got an Xbox One - awesome - and Forza Motorsport 5 - not so awesome, but that's for another day. As I'm perusing some of the Xbox Store for some of the add-ons you can purchase I see "Forza Motorsport 5 VIP Membership". In fact here is
    a pic of it exactly.

    Furious with Xbox One Store and Turn 10 (Forza Motorsport 5) [​IMG]

    While I AM familiar with the system on Forza that is you pay for cars to be available then you pay in game credits/tokens to actually get them... I noticed some very direct language on this Xbox Store listing... That is, "VIP members receive 5
    exclusive cars:..."

    And if you go to any other car add-ons to be purchased on the Xbox Store, it clearly states that you DO have to use further game credits/tokens to obtain the selected car.

    So, seeing that you apparently - per the description - RECEIVE 5 cars and the other benefits of the membership. I bought it. Then I went to the game, but no cars... ? Aware of the ForzaMotorsport.net forums and rewards page, I consulted the forums. I
    was quickly told, yes, regardless of what the description says, I need to also spend game credits/tokens for those 5 "exclusive" cars.

    But I'm not one to just let that rest. The Xbox Store is incorrect and I purchased what I purchased based on their description, exactly as stated. I don't care what they meant, I counted on it being what they said. So...

    I start a thread on Forzamotorsport.net with my disgust. It's deleted and then hackedup and merged with a completely unrelated topic by the forum moderator. I ask why. He says, he just does the bidding of Turn 10 and that I should send an email to *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***.
    So I did. To which I received this;

    "Thank you for contacting Turn 10 Studios. Due to the volume of mail we receive, we cannot individually respond to all e-mails sent to us. If you have a question about a Xbox LIVE or Forza Motorsport Terms of Service, please see the following links:

    Microsoft Services Agreement

    Forza Motorsport - Support

    http://forums.forzamotorsport.net/forums/thread/4853379.aspx"

    Ok, so now I have an email from Turn 10 (Forza developer), that says they do not response to individual emails. Not sure what that means... do they respond to bulk emails? And 2 links to areas that are of no consequence to my issue and 1 link that doesn't
    even work (the 3rd link yields an error). Great. Thanks. That's no help.

    Now I've gotten deleted by their forum moderator and told they do not respond to customers. So I go to Xbox Support via chat. This is where it got really frustrating. I went through this WHOLE ordeal with him... and he says,"I understand completely. You
    should contact Turn 10 for support on this matter." Yes, you obviously understood me completely... otherwise, why would you just have suggested something that I've described already going in great detail. Then we go around and around for the next 30 minutes
    with me futily trying to explain what I've already tried and him suggested I try all that AGAIN. As if trying it again will just magically yield different results.

    I insist that both Xbox and Turn 10 need to recognize this issue. I get what we as Forza customers have come to understand in most cases with downloadable content. But this is a clear cut case of them describing something in a misleading and incorrect
    fashion. If the 5 cars in this membership were not available until the use of game credits/tokens were applied, it should say so like every other add-on does. Go to any other car add-on in the Xbox store and you'll see that language exactly. Go to the VIP
    Membership and you will not. I don't care what either of them say, Xbox Store is responsible for making sure they hold their vendors, for which they are allowing of the marketplace, to a truthful standard. And Turn 10 needs to be responsible for providing
    accurate descriptions of the products they sell.

    Again, I get that this is a tiny deal about 5 digital cars... it's the principle of the fact that both Xbox and Turn 10 are currently being allowed to shirk responsibility of providing a truthful marketplace for gamers.

    :)
     
    KRAZYLIKEAFOX-2F81F6E5-0E27-4C7A-8356-1A8A7F0B93D1, Jan 29, 2014
    #1
  2. D0min04
    D0min04 Guest
    Jak zagarć w forze motorsport na dwoch graczy XBOX ONE

    How play Forza Motorsport 5 with two players and where turn on kinnect ?

    Jak zagarć w forze motorsport na dwoch graczy XBOX ONE ?

    Jak grać kinnectem ?
     
    D0min04, Jan 29, 2014
    #2
  3. D0min04
    D0min04 Guest
    How play Forza Motorsport 5 with two players and where turn on kinnect ?

    Hello

    How play Forza Motorsport 5 with two players and where turn on kinnect ?

    I have one pad and one kinnect .
     
    D0min04, Jan 29, 2014
    #3
  4. megapixel3d Win User

    Another Horrible response from Phil Spencer....

  5. NxtDoc1851 Win User

    XBOX at E3 2015.

    Windows 10 information would be great. I am dying to know when we can expect it to transition to Xbox One and Phones.

    And Forza Motorsports 6 is no doubt releasing at the end of the year.

    I have 1 worry now regarding Forza... I hope this is not a release pattern now. Forza Motorsports 4 2011, Forza Horizon 2012 Forza Motorsports 5 2013, Forza Horizon 2 2014, Forza Motorsports 6 2015, Forza Horizon 3 2016, Forza Motorsports 7 2017.... and
    so on.

    But it already look like that is how it is going to be.
  6. Lofty Who Win User

    Xbox One Day One Edition to come with Forza Motorsport 5

  7. Lei Fang DOAX3 Win User

    What's currently your TOP 5 favourite games on Xbox 1?

    Hello "smileskybird" :)

    (1) Forza Motorsport 5

    (2) Forza Motorsport 5

    (3) Forza Motorsport 5

    (4) Forza Motorsport 5

    (5) Forza Motorsport 5

    This game has so much stuff in it that the $50.00 that paid for is easily going to be worth every single penny and a whole lot more LOL :)

    Have a nice day or afternoon or night :)
  8. ForzaDrift Girl Win User

    Remastered!

    I'm still hoping for forza motorsport 4 so please turn 10 remaster it
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Furious with Xbox One Store and Turn 10 (Forza Motorsport 5)

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