Game add-ons show as installed but are not

Discus and support Game add-ons show as installed but are not in XBoX Games and Apps to solve the problem; Game tells me required add-on not installed, takes me to this menu where game says it is installed and won't let me do anything? [img] When I look... Discussion in 'XBoX Games and Apps' started by SamHunter3, Feb 29, 2020.

  1. SamHunter3
    SamHunter3 Guest

    Game add-ons show as installed but are not


    Game tells me required add-on not installed, takes me to this menu where game says it is installed and won't let me do anything?


    Game add-ons show as installed but are not [​IMG]


    When I look in 'Manage game & add-ons' the 2 ticked add-ons are not there. What?? I'm so confused.

    Does anyone have any ideas?

    :)
     
    SamHunter3, Feb 29, 2020
    #1
  2. SamHunter3 Win User

    Game add-ons show as installed but are not

    Thank you for your help. It looks like i have it working now. When reinstalling the game for the third time, the same add-ons downloaded. The difference this time is that when I go into the manage add-ons I have the option to download the missing ones. They
    are currently downloading so my fingers are crossed. My only concern is that I'm still none the wiser as to what caused the issue.

    I have cleared those bits in the settings you suggested as that seems something sensible to do anyway.
  3. XBF Steven R Win User

    Game add-ons show as installed but are not

    Hey there SamHunter3,

    Thanks for reaching out to the Forums for advice on how to hopefully get your console to let you update this game. I can totally understand how this could be pretty disheartening but hopefully provided the right troubleshooting, we can help out. I suggest going
    to Settings> Devices and Streaming> Blu-ray> persistent storage in the Xbox One Guide and clearing that three times. Once that has been done, go to Settings>
    General> Network Settings> Advanced Settings> Alternate MAC address
    , clearing that and letting your console restart as a quick preliminary means of troubleshooting.

    If that does not do the trick, next try a soft reset of the console. It's a reset of your console back to factory settings but one that does not uninstall any of your games or apps and is a really good troubleshooting
    step for most issues.

    When and if you need, follow the steps here on
    How to reset your console to factory defaults on Xbox One
    , select the option denoted reset and keep my games & apps, and let us know how that helps with the issue

    Hope this helps

    Thanks for reading!
  4. SamHunter3 Win User

    Game add-ons show as installed but are not

    I have tried a restart. The add-ons show as installed when in the window shown in my picture but are not so there is nothing to uninstall. I have tried reinstalling the whole game only to end up back in the same place
  5. Nick Hern Win User

    Game add-ons show as installed but are not

    I would recommend restarting your console. Along with going to the add-ins and pressing start on them, uninstalling and then reinstalling. Then launch the game fresh again and see if the results are the same or if that fixes it.
  6. XBF Leo G Win User

    Game add-ons show as installed but are not

    Hey SamHunter3,

    Thank
    you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you require any help with any other issues, please feel free to come back to the Xbox Forums for further assistance. If anyone needs assistance
    with this issue or any other issues, we suggest creating a new thread.

    Thank you
    again and have a great day
    SamHunter3!
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Game add-ons show as installed but are not

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