Game Disappear from my account

Discus and support Game Disappear from my account in XBoX Games and Apps to solve the problem; So i just got an xbox one x but when i check my game on it under Ready to install, one of them has just disappeared from my account. I paid the game... Discussion in 'XBoX Games and Apps' started by Morteum, May 16, 2019.

  1. Morteum
    Morteum Guest

    Game Disappear from my account


    So i just got an xbox one x but when i check my game on it under Ready to install, one of them has just disappeared from my account.

    I paid the game last month and i try to restart the console but the game is not there.

    I check my purchase history on my account, i see that i paid the game but if i go to the Microsoft Store it show that i have to pay again.

    Does anyone have encounted the same problem ? If so how i resolve it ?

    :)
     
    Morteum, May 16, 2019
    #1
  2. steeledwand7664 Win User

    Game Disappear from my account

    My guess is that is where the problem lies then.

    Until that gets cleared up and shows completed then you will probably not have the license/ability to play the game.

    Your next step would be to contact Xbox support support.xbox.com/contact-us and they should be able to tell you what is going on with that.
  3. choppyseize Win User

    Game Disappear from my account

    Anything you own will show in the Xbox store as owned. You can always download it through the store again if it's not appearing in the ready to install section.
  4. Alucario Ultra Win User

    Game Disappear from my account

    Hello,

    thanks for using the MS forums.

    I think in order to fix your issue, you has to contact MS support.
  5. steeledwand7664 Win User

    Game Disappear from my account

    When you look at the order history at account.microsoft.com what does the status show:

    Completed: sale completed and should still have the license on that account.

    Refunded: sale was refunded for some reason and you would need to purchase again. This is why it is showing that you do not have the license.

    Charged Back: This means the purchase was disputed with your bank and MS gave the money back to your bank and took the license for the game away from the account because of this. This would be another reason that it would show that you need to purchase again
    in the MS store.

    If it shows the sale as completed in the order history and showing that you need to purchase the game again in the store that means that you are not signed into the same account at both places.
  6. Skills Krauser Win User

    Game Disappear from my account

    I've never heard of it before.

    Have you tried to contact the Xbox support since it happened?

    Try checking on your order history in: https://account.microsoft.com/billing/orders/

    And also holding down the xbox button till it shuts down completely, unplug the power cable from it and plug it back in after 5~10sec.

    Turn it on and go check on your Ready to Install.

    If none of this sounds helpful, try contacting the Xbox Support.

    Keep us posted!
Thema:

Game Disappear from my account

Loading...
  1. Game Disappear from my account - Similar Threads - Game Disappear account

  2. 2 jogos sumiu da minha conta,como vou recuperar ? (2 games disappeared from my account,...

    in XBoX Games and Apps
    2 jogos sumiu da minha conta,como vou recuperar ? (2 games disappeared from my account,...: Troquei de console e 2 jogos sumiram! Grande chef 5 e ned for speed most wanted,a quem pedir ajuda? [Translation] I switched consoles and 2 games are gone! Great Chef 5 and Ned for Speed Most...
  3. Games with gold disappeared from my account

    in XBoX Sales and Promo
    Games with gold disappeared from my account: For some reason everything for the moth of November 2014 is an unknown title. I vividly remember picking up viva pinata tip. Now when i go and look for it it doesn't show up at all....
  4. Game disappeared from Account

    in XBoX Games and Apps
    Game disappeared from Account: I have owned 2k17 as a digital download for months and was playing it last night. Went to bed and woke up this morning and tried to start it and it gave me the error that said insert the disk or...
  5. My game disappeared from my account

    in XBoX Games and Apps
    My game disappeared from my account: Hello, I activated acode of Rise of the Tomb Raider on my account last year and i have only one account, so i couldn't used it on an other account. It no longer appears in my games, even when I...
  6. Digital game licenses disappeared from account after gamertag move

    in XBoX Games and Apps
    Digital game licenses disappeared from account after gamertag move: It was suggested that I make a post here so that I can tweet it @xboxsupport after creating this topic on reddit: Digital game licenses can disappear from your account : xboxone I recently (in...
  7. Games with zero achievements not disappearing from my account

    in XBoX Games and Apps
    Games with zero achievements not disappearing from my account: There are two games on my account that won't disappear. Both of them have zero achievements and I've tried playing other games to get them to go away. I've also tried removing my account and...
  8. with mega account disappeared game Far Cry 4. What to do?

    in XBoX Games and Apps
    with mega account disappeared game Far Cry 4. What to do?: with mega account disappeared game Far Cry 4. What to do? c1482974-dba3-46a0-8e73-b97b80f17c8b
  9. With my account, the games disappeared

    in XBoX on Consoles
    With my account, the games disappeared: [Mod Removed] Good afternoon. With my account, the games disappeared, marked "Canceled", but I did not cancel anything. I ask to return the games. Thank you....
  10. With my account, the games disappeared

    in XBoX on Consoles
    With my account, the games disappeared: [img] Good afternoon. With my account, the games disappeared, marked "Canceled", but I did not cancel anything. I ask to return the games. Thank you. 2d109369-73bf-49c5-a6ae-a0b1cf62bfb0