Game disappeared from library

Discus and support Game disappeared from library in XBoX Games and Apps to solve the problem; I haven’t turned on my xbox in a few weeks so naturally when I turned it on today, I had to sit through a few updates. Once it finished, my Call of... Discussion in 'XBoX Games and Apps' started by tennvols27, Jun 30, 2020.

  1. tennvols27
    tennvols27 Guest

    Game disappeared from library


    I haven’t turned on my xbox in a few weeks so naturally when I turned it on today, I had to sit through a few updates. Once it finished, my Call of Duty: Modern Warfare had an update and since I wasn’t really worried about that right now, I paused it.
    And when I paused it, it’s like it completely disappeared from my library. It doesn’t show in my “Full Library” either. And when I go to the store, it shows that I’ve never owned it. Even though I have all of the DLC still installed in my storage. Can somebody
    help me get my game back?

    :)
     
    tennvols27, Jun 30, 2020
    #1
  2. steeledwand7664 Win User

    Game disappeared from library

    You can also check your order history at account.microsoft.com to make sure that the order is still showing as completed and not refunded for some reason.

    If it is showing anything other than completed then more than likely it was refunded for some reason or another.
  3. WolfGhost155092 Win User

    Game disappeared from library

    es posible que si compraste el juego con otra cuenta que no tenga en xbox principas no le aparesca o lo haya borrado por accidente
  4. KursedTheGod Win User

    Game disappeared from library

    I would contact Microsoft support and explain the situation with proof of purchase.

    You can try going to your payment history for proof of purchase.
  5. Ghounemy Win User

    Game disappeared from library

    The best thing for you to do is call Xbox Support and show proof of DLC being owned and go back in your payment history on microsoft.com after signing in and that further will help you get your game back.
  6. Puputyyny Win User

    Games disappeared from my library

    Make sure that you do not have your games filtered there is a button on the top of the games and app that looks like a funnel that you can filter the games by different things.
    Aaand that was it. Thank you so much for your help😊
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Game disappeared from library

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