Game from game pass says I don’t own game

Discus and support Game from game pass says I don’t own game in XBoX Games and Apps to solve the problem; Hi, i recently bought a three month subscription for the game pass. It was put onto my brother’s account and we downloaded a few games and played them.... Discussion in 'XBoX Games and Apps' started by Parker_012, Dec 17, 2019.

  1. Parker_012
    Parker_012 Guest

    Game from game pass says I don’t own game


    Hi, i recently bought a three month subscription for the game pass. It was put onto my brother’s account and we downloaded a few games and played them. One of those games is Mortal Kombat X it was working completely fine. The next time we tried to play a
    message came up saying “do you own this game or app?” (0x803F8001) we’ve tried hard resets, unplugging the xbox, checking xbox service statuses.

    one thing I can think of is I purchased the alien dlc with my account, but we usually access things from each other’s accounts without issues. If anyone could help that would be amazing! Thank you for your time!

    :)
     
    Parker_012, Dec 17, 2019
    #1
  2. Halomaster0808 Win User

    Game from game pass says I don’t own game

    1. Gamepass games need internet connection to work so make sure that is correct.

    2. make sure your brothers account is still on your xbox and set as home xbox

    3. try Installing the game again
  3. NeoDan123 Win User

    Buying a game and it says I don’t own it

    Asking for game codes etc is not allowed on the forums.
  4. Tezzarrific Win User

    Xbox says I don’t own game.

    horizon 2, you would not get a refund and you would not be able to get a code to download, if you own it it will be in your ready to install section.

    This game can no longer be purchased as it has been delisted and removed from sale. unless you find a disc.
  5. H3PA80R Win User

    Buying a game and it says I don’t own it

    Where did you buy it and which version? Keep in mind that there are versions of the game for the Xbox and for Windows they won't work on other devices.
  6. Allebas Win User

    Buying a game and it says I don’t own it

    Hi BEHEMOTH176,

    You can redownload the game via your purchase history. On your Xbox One you can

    1. To view your purchases, press the Xbox button to open the guide.
    2. Go to Settings > Xbox Assist > Help.
    3. Select Purchases & downloads > Purchases > How to get purchase history.
    4. Select Order history to view your purchases.
    Now if purchase the game more than 3 months ago you can see your purchase history via the internet here

    1. Sign in to the Payment & billing page with your Microsoft account.

      Note If you don't know your Microsoft account email address or password, use the Lost Account Solution or the Lost
      Password Solution
      .
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Game from game pass says I don’t own game

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