Game gekocht met ideal, xbox tegoed ook afgeschreven.[Translation-Game bought with ideal,...

Discus and support Game gekocht met ideal, xbox tegoed ook afgeschreven.[Translation-Game bought with ideal,... in XBoX on Consoles to solve the problem; Beste lezer, Net een game gekocht met ideal, daarna gelijk naar de store gegaan op de xbox one. Zoals aangegeven bij de ideal aankoop zal er geen... Discussion in 'XBoX on Consoles' started by GainedPlanet191, Jan 27, 2020.

  1. Game gekocht met ideal, xbox tegoed ook afgeschreven.[Translation-Game bought with ideal,...


    Beste lezer,

    Net een game gekocht met ideal, daarna gelijk naar de store gegaan op de xbox one.

    Zoals aangegeven bij de ideal aankoop zal er geen geldbedrag worden afgeschreven, echter is er ook hetzelfde geldbedrag van mijn xbox tegoed afgeschreven. Dus de game 2 keer gekocht. Kan ik restitutie krijgen? En hoe kan je dit regelen?

    Met vriendelijke groet,

    Gained planet

    [Translation-Dear reader,

    Just bought a game with ideal, then immediately went to the store on xbox one.

    As indicated by the ideal purchase, no amount of money will be written off, however, the same amount of money from my xbox credit has also been written off. So bought the game twice. Can I get a refund? And how can you take care of this?

    Sincerely

    Gained planet]

    :)
     
    GainedPlanet191, Jan 27, 2020
    #1
  2. GainedPlanet191 Win User

    Game gekocht met ideal, xbox tegoed ook afgeschreven.[Translation-Game bought with ideal, xbox credit also written off.]

    Hello Brad,

    Thank you for the reply!

    I will follow your instructions mentiond above.

    Kind regards,

    Gained planet
  3. XBF Brad A Win User

    Game gekocht met ideal, xbox tegoed ook afgeschreven.[Translation-Game bought with ideal, xbox credit also written off.]

    Hello Gained,

    Thanks for coming to the forums. I'm sorry to hear about the issue with the purchases. Here is some additional information regarding the refund process.

    In regards to requesting a refund you will need to do so online. Click here to learn How
    to complete the refund request form
    .

    After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.

    If you are needing further assistance with the purchase I would suggest to contact Live Support.

    When you go to Contact Us, follow these steps to request a call:

    • Step 1 ----click on Contact us
    • Step 2 ----under what you having trouble with select Subscriptions & billing
    • Step 3-----under what is the issue I can't redeem a code then hit next

      Step 4 ----scroll down to select request a call



    Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



    Hope this helps.



    Thanks,

    Brad
  4. BARREL75 Win User

    HELP ME

    heb xbox one bundel met sunset overdrive gekocht daar zit een code in voor het spel, code ingevoerd geeft aan dat het om dat spel gaat . maar waar is het gebleven kan het spel nergens vinden ook niet in my games.
  5. XBF Brad A Win User

    Betaling voor DLC via ideal en paypal afgeschreven. [Translation-Payment for DLC via Ideal and PayPal depreciated]

    Hello Charlotte,

    Thanks for coming to the forums with your inquiry. SO if we understand correctly, you purchased the DLC twice? If so you will have to request a call back for a support agent to assist you.

    When you go to
    Contact Us
    to get it to request a callback follow these steps:

    • Step 1 ----select Xbox One
    • Step 2 ----select see more options then subscription changes
    • Step 3-----select show contact options
    • Step 4 ----select request a call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

    Hope this helps.

    Thanks,

    Brad

    Xbox Forum Team
  6. WILSONI-B6575BC6-5D0 Win User

    Games catered for the ideal world

    I've never come across it being such hard work to enjoy a game online. It's only been this year I've noticed it and I've had the Xbox since yr 2. My friends list seems to have gone overly serious and would rather ditch there mates to make sure they win more
    games. It makes sense to me that you should play with as many friends as possible to amplify the experience. Just selfishness really
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Game gekocht met ideal, xbox tegoed ook afgeschreven.[Translation-Game bought with ideal,...

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