Game I've bought is no longer on my Xbox one.

Discus and support Game I've bought is no longer on my Xbox one. in XBoX Games and Apps to solve the problem; I bought a digital download of Need for speed rivals back in 2018 off the Xbox store. Have never had any issues with it or any other game I have.... Discussion in 'XBoX Games and Apps' started by Beeebee22, May 3, 2021.

  1. Beeebee22
    Beeebee22 Guest

    Game I've bought is no longer on my Xbox one.


    I bought a digital download of Need for speed rivals back in 2018 off the Xbox store. Have never had any issues with it or any other game I have. Wanted to play today, and it was just gone. I went into the Xbox store thinking maybe I had to redownload it, and all the available options needed to be purchased. I was able to find the purchase history for the game, confirming I wasn't crazy and had bought it in February 2018. When I viewed my progress of the game I have unlocked achievements but yet no playtime.

    Not sure what to do from here or who to contact to fix it.

    Any suggestions?

    :)
     
    Beeebee22, May 3, 2021
    #1
  2. Beeebee22 Win User

    Game I've bought is no longer on my Xbox one.

    You are my favorite person for the day! The game was there waiting to be reinstalled! Didn't think to look there with all my frustration yesterday!! Thank you so much!
  3. DapperCrane Win User

    Game I've bought is no longer on my Xbox one.

    Just curious, this has happened to me in the past when I’ve tried to re-install from the Microsoft store. What I’ve needed to do is go to my games list and go to the ready to install the title is normally there and that’s where I’ve had to reinstall from.
  4. RhysDyer Win User

    Game I've bought is no longer on my Xbox one.

    I tried to do that as well but it didnt work for me is there anything you can recommend
  5. Dysruptz Win User

    Refund the game i've bought on Xbox One

  6. XBF Esteban R Win User

    Refund the game i've bought on Xbox One

    Hey there zOuttaControl!

    We also have a portal online that you can check out if you want to try that route.

    Try visiting our
    Request an Xbox digital product or subscription refund
    's portal and give that a shot. You might be able to get it through there but if you do run into trouble, then what Dysruptz suggested is the way to go .

    Let us know how that worked out in dealing with this issue.

    Thanks!
Thema:

Game I've bought is no longer on my Xbox one.

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