Game pass automatic renewal does not requested

Discus and support Game pass automatic renewal does not requested in XBoX Sales and Promo to solve the problem; Hi, You have invoiced me a renewal I have not requested, please I want you to refund it. Kind regards. 3edcb900-1003-47d1-b987-5e4a48e31fcf Discussion in 'XBoX Sales and Promo' started by Aibseral, Aug 26, 2019.

  1. Aibseral
    Aibseral Guest

    Game pass automatic renewal does not requested


    Hi, You have invoiced me a renewal I have not requested, please I want you to refund it.

    Kind regards.

    :)
     
    Aibseral, Aug 26, 2019
    #1
  2. OG Gamer Win User

    Game pass automatic renewal does not requested

    You have to sign into the account with the subscription and turn off auto renewal. Otherwise it will continue to bill you.

    The link to request a refund is here
    yes that the same with subs i think
  3. Flymonkey102 Win User

    Game pass automatic renewal does not requested

    Also keep in mind that if you signup for Gold or Game Pass again autorenewal will turn back on.
  4. choppyseize Win User

    Game pass automatic renewal does not requested

    You have to sign into the account with the subscription and turn off auto renewal. Otherwise it will continue to bill you.

    The link to request a refund is here
  5. XBF Eladio M Win User

    Game pass automatic renewal does not requested

    Hey Aibseral

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are inquiring about a refund for your subscription charges.

    As Xbox Forums Ambassador choppyseize & steeledwand7664
    have already provided for you the answers necessary for you to continue on your way, we will now be locking this thread to prevent any additional repetitive answers.

    I will provide the link required to

    cancel your subscription
    and the steps here:

    1. Sign in to the Services & subscriptions page of your Microsoft account using the button above.
    2. Select Payment & billing under the subscription you’d like to manage, and then select
      Cancel. If you don't see your subscription, make sure you’re signed in to the correct Microsoft account for that subscription.
    3. Follow the on-screen instructions:
      1. If recurring billing is on, an option to end your subscription on its expiration date will be displayed, which will turn off recurring billing. An option to end your subscription immediately may also be available, depending on your subscription’s status.
      2. If recurring billing is off, a message will confirm that your subscription is already paid up through its expiration date.
      3. If your subscription is past due or suspended, you must pay the past-due balance before canceling.

    Additionally, if you are still experiencing difficulties with this, I encourage you to

    request a call from Xbox Customer Support
    for further assistance

    If you have any other questions or concerns, please, feel free to create a new thread and we will cater to you there.

    Thank you for being part of the Xbox Family and we wish you a wonderful day!
  6. steeledwand7664 Win User

    Game pass automatic renewal does not requested

    To add to what Choppyseize said ANY time that you purchase a subscription with a credit/debit card/paypal auto renew will automatically turn on for that subscription and you would need to go in and turn it off.

    Keep in mind if you go in and turn it off and then it runs out and you go back in and purchase another subscription with a debit/credit card it will turn the auto renew back on for that new subscription the only way to truly not have the auto renew on a
    subscription would be to purchase the prepaid subscription cards and those do not have the auto renew on them.
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Game pass automatic renewal does not requested

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