Game pass issues

Discus and support Game pass issues in XBoX on Consoles to solve the problem; I started the 3 months trial for $1 on Friday. It seemed to work fine. Downloaded a game and played it. I go in today and can't get the screen that... Discussion in 'XBoX on Consoles' started by julieedwards4, Apr 16, 2019 at 11:53 AM.

  1. Game pass issues


    I started the 3 months trial for

    $1 on Friday. It seemed to work fine. Downloaded a game and played it.

    I go in today and can't get the screen that says "install" when I choose a screen.

    It just keeps giving me the screen that tells me to "get game pass" I already have it.

    I'm signed in and online. I checked my payment and there is no problem with that. Not that I can tell. Paypal tells me the payment is fine.

    So anyone else having this problem? What am I doing wrong??? just can't seem to get to that install screen like i did on friday.

    :)
     
    julieedwards4, Apr 16, 2019 at 11:53 AM
    #1
  2. A1exCh Win User

    Issues with game pass

    I forgot to comment that I already tried removing and re-downloading my account in my xbox but that solution did not work.
  3. julieedwards4 Win User

    Game pass issues

    Yep, the power cycle worked. The first time I tried it this morning, I only turned off the console. I didn't know you had to unplug it too. That did it. Thank you.
  4. julieedwards4 Win User

    Game pass issues

    Oops. I mean "When I choose a game", not screen.

    I choose a game I want to download and click on it and it tells me to get game pass

    I already have it, so I'm confused
  5. Smwutches Win User

    Game Pass issues

    You'll want to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  6. Zero Jehuty Win User

    Issues with game pass

    I forgot to comment that I already tried removing and re-downloading my account in my xbox but that solution did not work.
    Hello,

    I saw you tried the delete and readd account. Try a FULL hard reset by Holding your power button for 10 seconds and let it power cycle. If this does not work you might need to contact chat support via. https://support.xbox.com/en-US/contact-us

    Zero
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Game pass issues

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