game pass subscription

Discus and support game pass subscription in XBoX Sales and Promo to solve the problem; Hi. I baught an ultimate game pass 3 months ago and this month i wanted to change to the normal pass and pay less but microsoft already took the money... Discussion in 'XBoX Sales and Promo' started by S3XYduck, Sep 5, 2019.

  1. S3XYduck
    S3XYduck Guest

    game pass subscription


    Hi. I baught an ultimate game pass 3 months ago and this month i wanted to change to the normal pass and pay less but microsoft already took the money out my account, can i get a refund and cancel ?

    :)
     
    S3XYduck, Sep 5, 2019
    #1
  2. XBF Ezra G Win User

    Game pass

    Hi there,

    Thanks for your post! Do you mind clarifying your question? If you are attempting to purchase Game Pass, subscriptions can only be purchased using a debit/credit card or with a Game Pass subscription card; Microsoft account balances can not be used to purchase
    subscriptions. For more information on game pass subscriptions check out:
    Xbox Game Pass FAQ
    .

    I hope this helps!
  3. Smwutches Win User

    Game Pass Ultimate Cancelled My Xbox Live Subscription

    Yes. When you purchased the Ultimate Game Pass it automatically converted any gold or game pass subscriptions you had to that subscription instead of individual subscriptions. So once you cancelled that subscription it would have removed everything since
    gold is included with the Ultimate Game Pass.
  4. XBF Brad A Win User

    Game Pass games won't connect to Xbox Live?

    Hello Ivan,

    Yes with the game pass on PC you will need an Xbox live gold subscription also. Currently there is a subscription called Ultimate game pass, this subscription combines game pass for PC and console, also has Xbox live gold.

    Game Pass Ultimate FAQ

    Thanks,

    Brad
  5. steeledwand7664 Win User

    Xbox ones telling me to re purchase a game installed on my xbox one!

    Thats correct. The game being a part of the game pass and you subscription to game pass is what gives you the license to play the games once the game leaves the game pass library or you cancel the game pass subscription you wont be able to play it.
  6. steeledwand7664 Win User

    Xbox live gold

    Think of the game pass like a Netflix subscription.

    As long as the games are on the list for game pass and as long as you have an active game pass subscription you can play them.

    Like Netflix were they add and take away movies/tv shows MS also adds and takes away games from the game pass.

    Is it possible that you may have signed up for the game pass ultimate where it combined the your gold subscription with the game pass?
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game pass subscription

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