game pass subscription

Discus and support game pass subscription in XBoX Sales and Promo to solve the problem; Hi. I baught an ultimate game pass 3 months ago and this month i wanted to change to the normal pass and pay less but microsoft already took the money... Discussion in 'XBoX Sales and Promo' started by S3XYduck, Sep 5, 2019.

  1. S3XYduck
    S3XYduck Guest

    game pass subscription


    Hi. I baught an ultimate game pass 3 months ago and this month i wanted to change to the normal pass and pay less but microsoft already took the money out my account, can i get a refund and cancel ?

    :)
     
    S3XYduck, Sep 5, 2019
    #1
  2. XBF Brad A Win User

    Xbox Live code turning into ulitmate pass

    Hello Packsteel,

    Thanks for coming to the forums. When you have an active Ultimate game pass subscription, any code redeemed converts to Ultimate subscription. In this case 12 months of Xbox live gold convert to 4 months of Ultimate game pass. The ultimate game pass subscription
    is three subscriptions in one, Xbox live gold, Game pass for console, and Game pass for PC. Here is the

    Ultimate game pass FAQ
    for more information.

    Thanks,

    Brad
  3. XBF Ezra G Win User

    Game pass

    Hi there,

    Thanks for your post! Do you mind clarifying your question? If you are attempting to purchase Game Pass, subscriptions can only be purchased using a debit/credit card or with a Game Pass subscription card; Microsoft account balances can not be used to purchase
    subscriptions. For more information on game pass subscriptions check out:
    Xbox Game Pass FAQ
    .

    I hope this helps!
  4. Sagaroth Win User

    Xbox Game Pass for PC to Ultimate

    Hello !

    If you subscribe to a Game Pass Ultimate subscription, the days remaining on your Game Pass PC subscription will be converted to additional Game Pass Ultimate days.

    Enjoy the games!
  5. Smwutches Win User

    Game Pass Ultimate Cancelled My Xbox Live Subscription

    Yes. When you purchased the Ultimate Game Pass it automatically converted any gold or game pass subscriptions you had to that subscription instead of individual subscriptions. So once you cancelled that subscription it would have removed everything since
    gold is included with the Ultimate Game Pass.
  6. steeledwand7664 Win User

    Xbox game pass cancels my xbox live when i buy either one

    Game pass ultimate includes gold and the game pass subscription so if you have the gold and purchase the ultimate subscription it will cancel the gold subscription and put it in with the ultimate. The Gold subscription will show as being cancelled in your
    subscriptions.
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