Game Pass utimate Edition

Discus and support Game Pass utimate Edition in XBoX Sales and Promo to solve the problem; Ola no dia 17 de março foi cobrado a taxa do xbox game pass utimate edition, porem não estou e nem quero mais utilizar esse serviço, e por algum... Discussion in 'XBoX Sales and Promo' started by Diego TadashiFujita, Mar 24, 2020.

  1. Game Pass utimate Edition


    Ola

    no dia 17 de março foi cobrado a taxa do xbox game pass utimate edition, porem não estou e nem quero mais utilizar esse serviço, e por algum motivo desconnhecido o mesmo informa que esta atrasado, sendo assim eu não vou pagar para utilizar esse serviço um
    mês sendo que eu não quero o serviço.

    E não tem nenhuma opção de cancelar essa assinatura, gostaria de contratar a live gold apenas, por um ano e não esta sendo possivel devido a esse atraso da game pass utimate edition que eu não utilizei e não vou utilizar.

    quero saber como posso cancelar essa assinatura e conseguir contratar os outros serviços ?

    -[Translation - Hello

    on the 17th of March the xbox game pass utimate edition fee was charged, however I am not and do not want to use this service anymore, and for some unknown reason it informs me that it is late, so I will not pay to use this service one
    month since I don't want the service.

    And you have no option to cancel this subscription, I would like to hire live gold only, for one year and this is not possible due to the delay of the game pass utimate edition that I did not use and will not use.

    I want to know how can I cancel this subscription and be able to hire other services?]

    :)
     
    Diego TadashiFujita, Mar 24, 2020
    #1
  2. XBF Leo G Win User

    Game Pass utimate Edition

    Hey
    Diego,

    Thank
    you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you require any help with any other issues, please feel free to come back to the Xbox Forums for further assistance. If anyone needs assistance
    with this issue or any other issues, we suggest creating a new thread.

    Thank you
    again and have a great day
    Diego!
  3. Diego TadashiFujita Win User

    Game Pass utimate Edition

    Muito obrigado!

    A assinatura estava suspença e aparecia como atrasado. lingando para o suporte foi resolvido meu problema por uma Otima atendente cujo esqueci o nome (rs).

    Estava ocorrendo um erro na hora de comprar a live gold, pois essa assinatura da game pass utimate edition estava suspensa e também informando que estava atrasada, mas com a juda da colaboradora o mesmo foi cancelado e consegui efetuar acompra da live gold
    sem problema.

    para casos como esses poderiam criar alguma opção no site para cancelar assinaturas que estão suspensas ou assinaturas que o colaborador não queira mais usar. assim facilitaria muito na hora de comprar outros serviços, como ocorreu no meu caso.

    não existia uma opção para mim cancelar uma assinatura que estava suspensa, imposibilitando que eu comprasse outros serviço da xbox live.

    obrigado a todos !

    -[Translation - Thank you!

    The signature was suspended and appeared as late.
    linging for support my problem was solved by a great attendant whose name I forgot (rs).

    There was an error when buying the live gold, because this subscription to the game pass utimate edition was suspended and also informing that it was late, but with the collaborator's help it was canceled and I managed to purchase the live gold
    without problem.


    for cases like these they could create an option on the site to cancel subscriptions that are suspended or subscriptions that the employee no longer wants to use.
    so it would make it much easier when buying other services, as it happened in my case.

    there was no option for me to cancel a subscription that was suspended, making it impossible for me to buy other services from xbox live.

    thank you all !]
  4. XBF Leo G Win User

    Game Pass utimate Edition

    Hello Diego,

    Thank you for posting on the Xbox forums. We understand that you are interested in purchasing Xbox Live Gold, but you have an overdue balance for Xbox Game Pass Ultimate. Anyone can

    cancel a subscription
    as long as recurring billing is turned off and there is no past due balance. You can try cancelling the subscription on

    the Microsoft account website
    . If the subscription is not able to be canceled due to a past due balance, the balance must be paid before the subscription can be canceled. The support article we provided explains more about this situation. We hope this information
    helps Diego!
  5. JosemberG N Win User

    gears 5 ultimate edition pc pass

    vai ser a versao utimate edition para os assinante do gamepass ultiamte
  6. denis97g Win User

    Xbox game pass ultimate

    it will convert to utimate as well.
Thema:

Game Pass utimate Edition

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