game purchase and account issues

Discus and support game purchase and account issues in XBoX Games and Apps to solve the problem; I bought Minecraft via the MS store for my PC some time ago - but now want to use a Mojang account. In my Mojang account, there is no record of my... Discussion in 'XBoX Games and Apps' started by calumtrussell, Jan 8, 2019.

  1. game purchase and account issues


    I bought Minecraft via the MS store for my PC some time ago - but now want to use a Mojang account. In my Mojang account, there is no record of my purchase of the game. I didn't buy it from minecraft.net but from the store on my PC. As a result, there
    are some services I can't make use of.

    Is there any way I connect the purchase of minecraft for my PC with my mojang account?

    :)
     
    calumtrussell, Jan 8, 2019
    #1
  2. XBF Erick C Win User

    game purchase and account issues

    Hey there calumtrussell,

    Thank you for reaching out to us on the Forums with your question. In this case I would advise you reach out to Mojang with your question so that they can assist you. I was able to pull up a support page for

    Migrating from Minecraft to Mojang
    But it doesn't seem to have all the proper information.

    Go ahead and follow the link to
    Contact Mojang Support
    for assistance.

    I hope this helps.
  3. Low Fat Diet Win User

    Downloaded Games Wont play anymore

    Make sure the profile which purchased the game is logged in. I've had this issue from time to time. If the game was purchased on another account or if that account has it's home on another xbox, the purchasing user must be logged in at all times to play
    that title.
  4. Smwutches Win User

    PVZ Garden Warfare - Xbox 360 - Won't load for Xbox Live Gold accounts

    It sounds like a licensing issue. When you purchase games through Live they are tied to the account that purchased them as well as the console they were purchased on. So it sounds like Acct A is account that purchased the game, but if you're not using the
    original console it was purchased on (if you purchased a new one or got one repaired) the other accounts will not be able to access the games without a license transfer.
    http://xbox.com/drm
  5. Mister Beep Win User

    Castle crashers remastered

    Hey ForRealObnxious!

    The account you are currently using had to have purchased the original game to be eligible for this upgrade offer. Playing the game on an account that hasn't purchased the game does not activate this offer.

    Hope that helps clear up the issue! :)
  6. Merken BAMF x3x Win User

    Service not working

    I NEED SOME HELP!!! I am having the same issue as everyone else but they are saying that I need to sign in to the account that purchased the games. I purchased the games on my only account. What does that even mean? I also do not have game sharing so
    that cannot be the issue.
Thema:

game purchase and account issues

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