Game wont download

Discus and support Game wont download in XBoX Games and Apps to solve the problem; I bought red deadredemption 2 was excited to play it can't play it cause it won't download aaf3128b-c93f-46d8-93d6-239d3b6a3de3 Discussion in 'XBoX Games and Apps' started by SethSprayberry, Jan 15, 2022.

  1. Game wont download


    I bought red deadredemption 2 was excited to play it can't play it cause it won't download

    :)
     
    SethSprayberry, Jan 15, 2022
    #1
  2. HassanB Win User

    Game wont download!

    This gamertag you're currently logged in with is a randomly generated one. This means that this e-mail you've logged in with has never has a gamertag associated with it, which is why you were given something totally randomly generated.

    If you made a purchase on this account you can still make use of the item by downloading this profile to your console and downloading the game onto it. It will work on any other profile you have on the console. You should definitely find out what e-mail is
    associated with your account so you don't make the purchase on this randomly generated one again.

    You can download this profile to your console by pushing the middle button on your Xbox 360 controller one time > Press X to sign out of any existing profiles > Download Profile option.

    You can do so by going to Dashboard > Settings > Account > Account Information (3rd Tab) > Account Security > Look to the right hand side, that is the e-mail that you should be logging in with to Xbox.com.
  3. JackBurt0n Win User

    Game wont download!

    Hi, I'm sorry to hear that you're having issues trying to download Top Spin 4. Unfortunately, there is no way to change which microsoft/xbox live account the game you've already purchased is associated with. You can log on to your xbox 360 with the email
    address and password you're using here on xbox.com and then download it with that gamertag.

    Another alternative is to turn on your 360, sign in as your normal gamertag, go on your xbox dashboard, go to system settings, and account, and you can see what the email address is associated with that gamertag for the Microsoft account. That way, you
    can sign in to xbox.com and account.live.com as your normal gamertag and make sure that this confusion does not happen again. If you have some more questions about the accounts or the process of checking on the microsoft accounts, please let me know!
  4. XBF Steven R Win User

    Game wont download

    Hey there

    coolguyboss360

    ,

    Thanks for reaching out to the Forums for advice on how to deal with this installation issue. I can totally understand how this could be pretty discouraging. I suggest trying the steps outlined in our support page entitled Troubleshoot
    game or app installation problems on Xbox One
    .

    When you get the chance, give that a shot and let us know if that helped.

    Thanks for reading!
  5. Francia J. Win User

    Game wont download

    That may have caused the issue, even small damage or dent can cause an issue. Is this a new disc? If yes, you may need to get it replaced.
  6. onyxishere Win User

    Game wont download

    Thanks for the info. Log in at commerce.microsoft.com and double check to see if payment has come out of your account for the game.

    If it has then give phone support a call for further assistance as this would be a billing issue. If you live in North America dial 1-800-469-9269
Thema:

Game wont download

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