Game won’t play when it’s downloaded

Discus and support Game won’t play when it’s downloaded in XBoX Games and Apps to solve the problem; I downloaded call of duty on a preorder purchase months ago and now its saying my payment was denied but the full game is downloaded and updated.... Discussion in 'XBoX Games and Apps' started by RickRedman, Oct 28, 2019.

  1. RickRedman
    RickRedman Guest

    Game won’t play when it’s downloaded


    I downloaded call of duty on a preorder purchase months ago and now its saying my payment was denied but the full game is downloaded and updated. Anyone got answers?

    :)
     
    RickRedman, Oct 28, 2019
    #1
  2. Smwutches Win User

    Game won’t play when it’s downloaded

    Keep in mind that if you pre-order using a credit card/Paypal you're not actually charged until within 10 days of the game's release. If they are unable to charge you at that time, the order is cancelled and you would have to repurchase the game.

    If you paid with your Microsoft account balance, it would have been charged immediately so you shouldn't have that issue. If you paid with that method and are having the issue, you would want to contact support. http://support.xbox.com/contact-us
  3. laws-8476BDFE-0A64-4 Win User

    One X Jade Empire Limited Edition content

    I finally downloaded the game and the LE content is not there and the LE disc won’t install. When will this be fixed?
  4. Gaveel Win User

    Downloaded games won’t play

    I am using the internal hard disk. It is not every game. If i reset to factory defaults do i have to download all my games and content again?
  5. Gaveel Win User

    Downloaded games won’t play

    Thank you both. The soft factory reset seems to have cleared the issue.
  6. XBF George L Win User

    Downloaded games won’t play

    Hello Gaveel!

    I understand you're having issues with being able to play games that you've downloaded. You get an error message telling you that there is not enough disc space? Are you using an external hard drive or just the internal storage that the console comes with?
    If the problem is affecting every single game you may want to consider restoring the console to factory defaults.How to reset your
    console to factory defaults on Xbox One
    . Just keep in mind once you do any of the restoring to factory defaults you will need to have you Microsoft Account Email and Password to recover your profile but all owned content, game progress, and stats will
    return as long as you are connected to the internet.

    Hope this helps
Thema:

Game won’t play when it’s downloaded

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