Gamepass Not Working

Discus and support Gamepass Not Working in XBoX Games and Apps to solve the problem; Hi I just got gamepass yesterday I started to download games and then today I can't play them it says renew subscription, but on my account when you... Discussion in 'XBoX Games and Apps' started by WizardAssassino, Oct 7, 2019.

  1. Gamepass Not Working


    Hi I just got gamepass yesterday I started to download games and then today I can't play them it says renew subscription, but on my account when you click subscriptions it says it should be good until 11/04 so can you guys help?

    :)
     
    WizardAssassino, Oct 7, 2019
    #1
  2. JohnnyXeo Win User

    Gears 5 doesn't work on this unit! why???

    Did you previously install the gamepass version? I have purchased titles that I downloaded on gamepass, where I had to reinstall the non-gamepass version to make it work.
  3. XBF Diego M Win User

    Gamepass Not Working

    Hi WizardAssassino,

    If your subscription is showing that it is still active online at https://account.microsoft.com/services/ and under the Subscription settings in your Xbox, then you would
    need to
    soft factory reset
    your Xbox, where you reset and keep games and apps installed. Accounts on the console will be removed and you will need to re-connect to your network during the setup. Make sure you have
    your account's login information so you can sign back in during the set-up. No data is lost as long as you sign back in and are connected to the internet.

    Try the soft factory reset and let us know if everything is back to normal.
  4. XBF Brad A Win User

    Gamepass Not Working

    Hi Wizard,

    Thanks for coming to the forums. We recommend to first try a
    power cycle
    on the console. If this doesn't work try
    removing and reinstalling the profile
    . Keep in mind that all save data is saved to the cloud if you have Xbox live and connected to internet, so you will not lose any data.

    Thanks,

    Brad
  5. XBF Leo G Win User

    gamepass not working

    Hello mitch-afca,

    Thank you for posting on the Xbox forums. We need a little more information to ensure that we provide the correct solution. Are you using a Windows 10 computer or Xbox One? Did you redeem a prepaid code for a 14 day trial of Xbox Game Pass? Which troubleshooting
    steps have you attempted thus far? If you are using a Xbox One, we suggest
    power cycling the console
    by holding down the power button on the console for ten seconds. If this does not resolve the issue, you can try

    removing your account from the console and downloading it back
    . Be sure to let us know the results!
  6. AyeeJamesy Win User
Thema:

Gamepass Not Working

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