Gamertag & Game purchase

Discus and support Gamertag & Game purchase in XBoX Games and Apps to solve the problem; I have just deleted my microsoft account and gamertag and created a new tag. The games I bought and downloaded via my old tag are still on my hard... Discussion in 'XBoX Games and Apps' started by ChummierAcorn19, Oct 6, 2019.

  1. Gamertag & Game purchase


    I have just deleted my microsoft account and gamertag and created a new tag. The games I bought and downloaded via my old tag are still on my hard drive fully downloaded full versions & expansions. Each time I try to access these games it doesn’t
    register that I own them and says I have to pay for them again. Is there a fault or what?

    :)
     
    ChummierAcorn19, Oct 6, 2019
    #1
  2. denis97g Win User

    Gamertag & Game purchase

    games are tied to the microsoft account that bought them, so if you delete your account you lose access to them and you'll have to buy them again
  3. Tarnend Win User

    Gamertag & Game purchase

    As others have said, games are tied to the microsoft account/xbox account you used to purchase them, if you wanted a new name you could have just changed your gamertag.

    If you have not closed your microsoft account then download that profile again onto your xbox and sign it in, then sign back in to your new profile and the games will be playable.
  4. ScottTHEscammeR Win User

    Gamertag & Game purchase

    Getting rid on your account will lose you access to the games linked to it . If you simply want a new gamertag you can change it via xbox.com
  5. napalm 31337 Win User

    Gamertag & Game purchase

    Have you deleted your account from the console or you have really closed/deleted your account on Microsoft?

    In the first case you can simply readd your old account, in the second case... you lose your purchased games
  6. XBF Amber M Win User

    Gamertag & Game purchase

    Hi ChummierAcorn19,

    Thanks for reaching out to us in the forums with this question. As the Ambassadors have already stated, if you've deleted your Microsoft account, then any items purchased with the account, emails, etc. are also removed as well, meaning you'll no longer have
    access to them.

    As our Ambassador, steeledwand7664, has additionally stated, if you're within 60 days of closing your account, you can ask to have
    it reopened per the support article entitled
    How to close your Microsoft account
    . If you'd like assistance in getting the account reopened, then I would further recommend
    requesting a call back or chat with Xbox Support, or

    Microsoft Support
    as they can guide you more directly.

    • Reopen your Microsoft account

      1
      Go to
      account.microsoft.com
      and sign in.

      2
      You'll be asked to receive and enter a security code. After you enter the code, your account will be reopened. Subscriptions, profiles, and content that were on the account prior to closing will be available to you, including rewards
      points, Xbox profile gamertag, Gamerscore, and purchased content.
    • Notes
      • Any time remaining on your subscription will be available to you, but you won't get back the time that passed while your account was pending closure.
      • If you cancelled any subscriptions outright, or if your subscription time has run out, you'll need to repurchase the subscription.
      • If you cancelled any other associated subscriptions or services prior to closing your Microsoft account, you may have to reinstate those subscriptions. For more info, check the websites where you originally purchased those subscriptions or services.

    I hope that this information helps you out to recover your account.
    Since there is no further resolution and in an effort to minimize repetitive answers we will be locking this thread, but if you have any further questions or concerns feel free to come back to the Xbox forum (Do not repost the same question or thread
    as that would violate the Xbox Forum Guidelines).

    Thanks again for posting in the forums and happy gaming.
Thema:

Gamertag & Game purchase

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