Gamertag issues

Discus and support Gamertag issues in XBoX Accessibility to solve the problem; I would like to know why I cannot choose a gamertag that is not in use because it is attached to an “archived” account. And if there is a process to... Discussion in 'XBoX Accessibility' started by automatik bang, Aug 20, 2019.

  1. Gamertag issues


    I would like to know why I cannot choose a gamertag that is not in use because it is attached to an “archived” account. And if there is a process to unlock a gamertag not in use by a former customer whom clearly is not using the username.

    :)
     
    automatik bang, Aug 20, 2019
    #1
  2. onyxishere Win User

    Gamertag issue

    People are taking tag names all the time so it's entirely possible that those were taken before you selected the option to use it.

    However, a more likely answer is that although the message says that those names are available for Xbox Live they have been used elsewhere within the Microsoft family. Once a tag has been used in one service it cannot be used in another.
  3. Innerspace HQ Win User

    Gamertag issue

    That's actually a great workaround, particularly given you can delete the old e-mail once it becomes the alias.

    Thanks very much for your help!
  4. Innerspace HQ Win User

    Gamertag issue

    Thanks! I think I can probably still do that, I'd just like to remove the old name, it's about 20 years old and the E-Mail reflects the maturity of a 12 year old. I'll give that a bash as a work around.

    If anybody else knows a better way I'd be glad to hear it but I'll try that for now. Thank you! :)
  5. WPAK Win User

    Gamertag Issue

    Hi there,

    I'm afraid it's not possible to just delete a gamertag, it needs to be moved to a different email address.

    To switch an account to a different email address please see the steps on this link:

    support.xbox.com/.../switch-gamertag-to-different-microsoft-account-on-xbox-360


    But since there already is a gamertag present, you will also need to check this link:

    support.xbox.com/.../error-code-80154013


    It has all the steps on how to move accounts around when there already is an xbox live account present.

    Be aware that some steps have requirements like the need to be on a console without being redownloaded for at least 30 days etc.

    Let us know the results
  6. ngocphi Win User

    Gamertag issue

    And FYI you can also use Skype on xbox if you have kinect
Thema:

Gamertag issues

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