Gamertag processing error

Discus and support Gamertag processing error in XBoX on Mobile to solve the problem; I'm trying to change my son's gamertag and I've already added the funds to his account to do so. When I try to change the tag it says "we're having... Discussion in 'XBoX on Mobile' started by LRJK, Jun 29, 2020.

  1. LRJK
    LRJK Guest

    Gamertag processing error


    I'm trying to change my son's gamertag and I've already added the funds to his account to do so. When I try to change the tag it says "we're having trouble processing your payment and would like to get it sorted out". I've tried a number of times, all failed.
    I've tried logging out completely, clearing cache and site data, trying different browsers, etc. Any ideas?

    The error code is:

    HjozhDL9layZrqiT/63blp.0.11

    :)
     
  2. I R4SPEED I Win User

    Gamertag processing error

    Maybe it's something dealing with his bank account on his side. Transactions may have been in a issue due to the pandemic
  3. TacT1caLRewindZ Win User

    Gamertag processing error

    Hello LRJK,

    Have you made sure that the payment option is on the correct payment option?

    For EG:

    Payment and Billing - Microsoft Funds.

    Thanks Scott.
  4. Socerest Win User

    Gamertag processing error

    Hello!

    This may be an issue with your bank, since this happened to me. It gets charged to Seattle. You may want to check with your bank, credit, or debit card provider!

    Stay Safe!

    -Vince
  5. gwvl Win User

    Gamertag processing error

    If you can't seem to figure out the issue you could always try going to a retail store and purchasing an Xbox card which would also work if he's changing his gamer tag.
  6. chuckrcheese Win User

    Playing DVD

    An error occurred while processing your request.

    Reference #97.95cd8f18.1447892471.9e

    for my user name gamertag on post

Thema:

Gamertag processing error

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