Games disappeared from Xbox library

Discus and support Games disappeared from Xbox library in XBoX on Consoles to solve the problem; I had multiple games installed and saved in my library, saved in both the internal drive and an external drive. It was a mixture of games downloaded... Discussion in 'XBoX on Consoles' started by CC193, Jan 15, 2022.

  1. CC193
    CC193 Guest

    Games disappeared from Xbox library


    I had multiple games installed and saved in my library, saved in both the internal drive and an external drive. It was a mixture of games downloaded digitally and installed with a CD.

    I was just playing a cloud based game from the game pass, then When I’ve gone back to my library all my games have disappeared apart from 6 games installed on the internal drive (there should be more). The external drive is being recognised as all the apps installed on it are showing, just no games whatsoever. Looking at the storage space left of both drives, everything is clearly still on there but just none of the games are visible in my library.

    I’ve seen a few other threads with similar issues from a few years back but no real answer other than shut down/ reboot, which I have tried but has not fixed anything for me.

    :)
     
    CC193, Jan 15, 2022
    #1
  2. steeledwand7664 Win User

    Game disappeared from library

    You can also check your order history at account.microsoft.com to make sure that the order is still showing as completed and not refunded for some reason.

    If it is showing anything other than completed then more than likely it was refunded for some reason or another.
  3. WolfGhost155092 Win User

    Game disappeared from library

    es posible que si compraste el juego con otra cuenta que no tenga en xbox principas no le aparesca o lo haya borrado por accidente
  4. KursedTheGod Win User

    Game disappeared from library

    I would contact Microsoft support and explain the situation with proof of purchase.

    You can try going to your payment history for proof of purchase.
  5. Ghounemy Win User

    Game disappeared from library

    The best thing for you to do is call Xbox Support and show proof of DLC being owned and go back in your payment history on microsoft.com after signing in and that further will help you get your game back.
  6. Jesse E' Win User

    Games disappeared from Xbox library

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    Check if the games are still taking space on your hard drive. If they are then I'll recommend you do a power cycle to clear the system cache

    - Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

    - Unplug the console's power cable. Wait 2 minutes.

    - Plug the console power cable back in. Press the Xbox button on your console to turn it on and check if it's all good.

    If that doesn't help, I'll suggest you try doing a factory reset keeping games and apps on your console. This will refresh the console and remove all potential bugs without deleting any game data.

    - Press the Xbox button to open the guide.

    - Select Profile & system > Settings > System > Console info.

    - Select Reset console.

    - Choose Keep Games and Apps

    Once that is done, you'll need to sign into the console using your Microsoft account credentials. If the issue is with your console, that should fix it.

    If the games are no longer taking space on your drives, then it means they were uninstalled and you'll have to reinstall them from the store.
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Games disappeared from Xbox library

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