Games disappearing from game library when installing a game.

Travis ✔ · Aug 3, 2022

When ever I install a game (old or new) all the games from my game library disappear, and if I load onto a game that’s on the Home Screen it will load on and then kicked me out because it took to long to start, the only fix is restarting my Xbox.

I obviously don’t want to reset my Xbox every time I install a game so how do I fix this?

:)

Francia J.

Hi Travis, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

To fix this, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

If that didn't work resetting the console and keeping games and apps will be the next option, you've mentioned that the way to fix it is by restarting that's why I have provided these steps. Don't worry because as long as you're connected to Xbox Live your saved progress, and games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

Also, if that still didn't work please let me know if you have an external hard drive plugged into your console?

steeledwand7664

You can also check your order history at account.microsoft.com to make sure that the order is still showing as completed and not refunded for some reason.

If it is showing anything other than completed then more than likely it was refunded for some reason or another.

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Kitchn, although the console allows and have the option to pause the download of games, I do not particularly advise much, because when pausing and restarting the download is a different path that the signal makes up the servers of the developer, can also corrupt the file home uses internet has some failure, can give addressing error in the packages and times of the download get stuck, out that it can resume downloading again.

The ideal is to start downloading a game and wait for it to install and 100% so that there are no errors.

WolfGhost155092

es posible que si compraste el juego con otra cuenta que no tenga en xbox principas no le aparesca o lo haya borrado por accidente

KursedTheGod

I would contact Microsoft support and explain the situation with proof of purchase.

You can try going to your payment history for proof of purchase.

Games disappearing from game library when installing a game.