Games I bought don't show up as owned.

Discus and support Games I bought don't show up as owned. in XBoX Games and Apps to solve the problem; A few hours ago I purchased Sonic Adventure 1 and 2 but when I attempted to get on the games it said that I didn't own them. I attempted to uninstall... Discussion in 'XBoX Games and Apps' started by LitCheetos69, Apr 8, 2021.

  1. LitCheetos69
    LitCheetos69 Guest

    Games I bought don't show up as owned.


    A few hours ago I purchased Sonic Adventure 1 and 2 but when I attempted to get on the games it said that I didn't own them. I attempted to uninstall and reinstall Adventure 2 but when I went to reinstall the game from my library I noticed that both games were missing. With no way of accessing Adventure 2 from my xbox I went to the store page where it told me to buy the game again. I checked with xbox help and verified that I had bought both games from my account. I didn't receive any money back either so the games weren't somehow refunded. I have found no history of this game having any type of issue like this but I did find another person with the same issue as me but on a different game. An assistant replied to them giving them two possible fixes so I tried them also but they didn't work. The two fixes that I did were removing my account and unplugging and later put my account back but that didn't work. Next I reset my entire xbox but that didn't work also. If anyone has any solutions that would help a lot and im also unsure if I want to refund it as im unsure if it is a full refund or if it takes some money as I currently have only 40 cents on my account so if refunding both games keeps more than 40 cents I wont be able to repurchase both games. Please if you know a solution it would help a lot.

    :)
     
    LitCheetos69, Apr 8, 2021
    #1
  2. bowski477 Win User

    I don't own games I have bought

    This was likely due to a service alert that was up effecting the ability to play downloaded games and apps. You should be able to use them now that the alert has lifted. If you continue to have this problem please post back.
  3. [Farscape] Win User

    Owned games not showing up

    go to download history not the store, some games are rebundled on the store so cannot download this way.
  4. StEvOsUpReMo88 Win User

    Not showing up as an owned game.

    Check your list of already installed games. All the games ive downloaded and deleted go there.
  5. lukinatorduck Win User

    Not showing up as an owned game.

    Hi ObliviousKnight,

    Initially, did you downloaded it using a disc? If you did, then the game will only work with the disk on.
  6. steeledwand7664 Win User

    Not showing up as an owned game.

    You would need to look back into your order history by signing into your account at account.microsoft.com to see if it may have bee refunded for any reason.

    There was also a weekend that everyone with a gold subscription was able to play it for free this was back at the end of October of 2017 so it may have been possible that you got it and played it that weekend then when that weekend was over the license for
    the game was taken away.

    This game was never a part of the free games with gold so you the above would be the only reason that you would not have access to the game if you are signed into the same account that you purchased the game with.
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Games I bought don't show up as owned.

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