Games missing from my account

Discus and support Games missing from my account in XBoX Accessibility to solve the problem; Hi there guys, I've got a big problem here. A while ago I redeemed two codes on my XBONE, one for Forza Horizon 3 and one for Just Cause 3's Gold... Discussion in 'XBoX Accessibility' started by XVertigoX94, Aug 3, 2019.

  1. XVertigoX94
    XVertigoX94 Guest

    Games missing from my account


    Hi there guys, I've got a big problem here. A while ago I redeemed two codes on my XBONE, one for Forza Horizon 3 and one for Just Cause 3's Gold Edition DLC (I have the game in the case, the code was for all the DLC).

    I stopped playing a while they seemed to have just vanished from my account, I checked my order history and they aren't there either, and when I try to redeem them the thing says that they've already been redeemed.

    Now the annoying thing is, I had a Just Cause 3 save file in which I got pretty far, but now that the DLC has dissapeared from my account I CANNOT ACCESS THE GAME AT ALL, IT WANTS ME TO CREATE A NEW SAVE FILE.

    Please guys, any help is appreciated. I have already made two support tickets asking for new codes to redeem and all I get is
    [Mod Removed - Inappropriate] like a guy called [Mod Removed - Against Guidelines] telling me "At this time, we are unable to process your token replacement request. We recommend that you get
    in touch with our Chat or Voice support team for further assistance by visiting this link:
    https://support.xbox.com/"

    IT'S RIDICOULOUS. I am definitely getting a PS5 when it comes out, Microsoft don't give a
    [Mod Removed - Inappropriate] about us.

    :)
     
    XVertigoX94, Aug 3, 2019
    #1
  2. Buachaill Dona Win User

    Games missing from my account

  3. AridLizard Win User

    Games missing from my account

    on your XBONE, go to My Games and Apps and highlight Just Cause 3, then press the menu button (3 horizontal lines) and select manage game and add-ons to see if you can reinstall the DLC from there
  4. XVertigoX94 Win User

    Games missing from my account

    Yep, on my account, when I got the console in the winter. They aren't under "installed" nor "ready to install", and when I check the Just Cause 3 page on the store it just has the option to buy the DLC again. No external hard drive, power cycle didn't
    solve it.
  5. Sir Lancealot83 Win User

    Games missing from my account

    Ok. Try signing in
    here
    . It’ll take you to all the dlc associated with you account.
  6. Sir Lancealot83 Win User

    Games missing from my account

    Hello. Thank you for posting on the xbox forums. Have you checked your “ready to install” section on your xbox. Link below on how to. Let me know if you find it or not.

    Where to find your games and apps
Thema:

Games missing from my account

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