Games Pass Query

Discus and support Games Pass Query in XBoX on Consoles to solve the problem; Hello have a games pass ultimate subscription Till august just bought a new digital only console and it's not logging in that I have a pass it's... Discussion in 'XBoX on Consoles' started by ClaireAllen1, Mar 26, 2020 at 11:03 AM.

  1. ClaireAllen1
    ClaireAllen1 Guest

    Games Pass Query


    Hello

    have a games pass ultimate subscription Till august

    just bought a new digital only console and it's not logging in that I have a pass it's saying to buy one with the digital offer that comes with the console

    i can however download for free via the store (not via the games pass section)

    ty

    :)
     
  2. AridLizard Win User

    Games Pass Query

    as it is letting you download from the store it sounds as if it is recognising your Game Pass but for some reason it isn't showing in the Game Pass section.

    try Power Cycling your Xbox.

    hold the power button on the Xbox for 10 seconds until the Xbox turns off completely then unplug the power from the wall.

    wait 5 minutes then plug it back in and turn on the Xbox as normal and check your subscriptions to see if that sorted it out.

    let us know if this doesn't work so we can try something else
  3. ttttubby Win User

    Games Pass Query

    Might be an issue with recent live outages. If the games are free you
  4. Albert X Win User

    Help bring the game Black Desert to Microsofts attention please.

    The game is now coming to Game Pass in May. For your query you should reach out to the developer for further assistance.
  5. XBF Aaron G Win User

    Game Pass subscription query

    Redeviledna,

    Hey how are you? I was reading you post and I think your referring to the auto renewal that is put on you subscription after the purchase. Those emails are tailored to respond that way when you buy the 1 month. You purchased a 1 month with a promotion of
    another month for free. So after the 2 complete months are done in complete the auto renewal will take over. If you go to
    Settings>Account>Subscriptions to view subscriptions or visit
    www.login.live.com


    It should give you all your information on your subscription.

    Have fun!
  6. LegoNinja187 Win User

    Game Pass subscription query

    Not too sure if you mean you have been charged more than you should have, or if you have been charged £2 for two months, first month £2 and the second month free. Making the £7.99
    charge for your 3rd month of game pass.

    I would suggest that you ensure auto-renew is turned off, and contact customer support if you think you have been over charged.
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Games Pass Query

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