Games purchased problem

Discus and support Games purchased problem in XBoX Games and Apps to solve the problem; Still having problems here with games already purchased. Cities Skylines (disc) and Cities Snowfall (purchased download) Xbox was downloading update... Discussion in 'XBoX Games and Apps' started by Bobk1952, Feb 12, 2019.

  1. Bobk1952
    Bobk1952 Guest

    Games purchased problem


    Still having problems here with games already purchased.

    Cities Skylines (disc) and Cities Snowfall (purchased download)

    Xbox was downloading update to cities snowfall on the fatel outage, now it keeps asking me to purchase

    both again?..all I get is " You need to install this Game or App again" but all I get is buy Windows10 version again!

    :)
     
    Bobk1952, Feb 12, 2019
    #1
  2. Bazajaytee Win User

    Game purchase problems

    If you go to Rocket League on Xbox.com does it say Purchase or does it show up as purchased?

    store.xbox.com/.../233becfb-c914-4ef4-9a73-398e8195f00a


    If it says you own it, on your console go to My Games & Apps > Ready to Install and you should see Rocket League waiting.

    Also, go to https://account.microsoft.com/ and you should see your purchase history and Rocket League should display there with the word COMPLETED next to it.

    If it doesn't show then the purchase didn't complete.

    If it says something other than COMPLETED the order may be in progress or cancelled. If it is either of the later, you should contact Xbox Support to see why the status hasn't switched to COMPLETED.

    If it shows and says COMPLETED but none of the steps at the start of this post are true then contact Customer Support.
  3. SILVA CITY 10 Win User

    Problem in purchasing games

    Understand that it does not benefit from the Xbox store
  4. HassanB Win User

    Problem in purchasing games

    "Copy disks" are against the XBOX Live Terms of Service. Modifying your XBOX 360 to play these types of disks will get your XBOX 360 console banned.

    We are not able to help you with any sort of questions in regards to this.

    Thanks.
  5. Smwutches Win User

    problem with the purchase of the game

    You would need to go to http://commerce.microsoft.com to see if it will let you start a refund there. If not, you'll need to contact support and speak to billing. http://support.xbox.com/contact-us
  6. DellaVie Win User

    Problem with in-game purchase

    Several times, to no avail. I have since contacted support to process a refund, but I thank you for the reply non-the-less.
Thema:

Games purchased problem

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