Games that were pre-ordered and not working

Discus and support Games that were pre-ordered and not working in XBoX Games and Apps to solve the problem; Hello All fellow gamers, Thanks for being the best part of Xbox. Recently there have been known issues with Pre-orders not working for some gamers all... Discussion in 'XBoX Games and Apps' started by XBF Brad A, Feb 14, 2020.

  1. XBF Brad A
    XBF Brad A Guest

    Games that were pre-ordered and not working


    Hello All fellow gamers,

    Thanks for being the best part of Xbox. Recently there have been known issues with Pre-orders not working for some gamers all of a sudden. The best way to tell if you have been affected is by check your Xbox live messages for the following. About a week
    or so ago you would of received a Xbox live message stating this:

    "Hi We found a problem. When you bought (name of game), the payment didn’t go through and you were never charged. Due to an error on our side, you still had access to play it. After Feb. 12 2020 you will be prompted to buy it before you
    can play it again. Don’t worry you will keep your saves, achievements, and add-ons. Sorry for the mix up"
    .

    If you did get this message, we encourage you to check your
    order history
    and look at the purchase for the game. The purchase should say completed. If it says declined, or cancelled then the purchase never went through. If it does say completed and still having issues please use this guide to request a call from
    support.

    When you go to Contact Us, follow these steps to request a call from support:



    • Step 1 ----click on Contact us
    • Step 2 ----under what you having trouble with select Subscriptions & billing
    • Step 3-----under what is the issue I can't redeem a code then hit next

      Step 4 ----scroll down to select request a call

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this is beneficial to everyone.



    Thanks,

    Brad

    :)
     
    XBF Brad A, Feb 14, 2020
    #1
  2. MAJBrown Win User

    a sequel to a game you would love to see but may never happen

    Freedom Fighters.

    That game was awesome, I'd pre-order it now if a dev announced they were working on it.
  3. XBLRewards8 Win User

    No rewards

    Hello GODS TRUE CHAMP,

    As Smwutches says, pre-orders are not eligible for MyVIP. The only way to get Credits for digital pre-orders is through the Games on Demand punchcard. However, only certain games are eligible for that offer. While reviewing your account, I can see that you
    were not correctly awarded a punch for your pre-order on the 21st, and we are working to correct that error. Apologies for that inconvenience.
  4. XBLRewards8 Win User

    Separete 2 games and they have not given me my reward?

    Hello JAF1704,

    The only way that your pre-orders would have received Rewards Credits is through the Games on Demand offer, since they were made digitally. That offer requires the purchase of three eligible pre-orders during the offer period in order to complete. Since
    your pre-orders were made before the current Games on Demand offer, they were not eligible for this Games on Demand, and have awarded zero out of the required three punches.
  5. XBLRewards8 Win User

    Missing Rewards points

    Hello Diamond Descent,

    We have not had a 10,000 Rewards Credits offer for pre-orders, with the exception of our September Gears of War pre-order offer. You may be thinking of our 15,000 Credit MicrosoftStore.com pre-order offer that we had up until this year. However, that offer
    requires the purchase of a physical pre-order copy off of MicrosoftStore.com. Since your pre-orders were digital, they were not eligible for that offer.

    The only thing pre-orders are currently eligible for is the Games on Demand offer. Pre-orders are not eligible for MyVIP, as referenced in our FAQ.
  6. Dougie Doright Win User

    Classic Pack DLC: Does it work if entered mid-game?

    I thought all the pre-order pack items were given to you by Doc Mitchell at the start of the game. It might not work. I am not sure.
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Games that were pre-ordered and not working

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