Games with Gold game missing from collection

Discus and support Games with Gold game missing from collection in XBoX Games and Apps to solve the problem; Tried to reinstall Lego Pirates of the Caribbean that I got with GwG some while ago. Problem is that it doesen't show up i "my games and apps". I can... Discussion in 'XBoX Games and Apps' started by RufusvonRuf, Oct 2, 2019.

  1. RufusvonRuf
    RufusvonRuf Guest

    Games with Gold game missing from collection


    Tried to reinstall Lego Pirates of the Caribbean that I got with GwG some while ago. Problem is that it doesen't show up i "my games and apps". I can find it in the store, but wants me to pay for it.

    :)
     
    RufusvonRuf, Oct 2, 2019
    #1
  2. pawncrackers Win User

    Games with Gold game missing from collection

    Just to confirm, any Xbox 360 games that you claim via GWG
    are yours to keep permanently. You only lose the Xbox One titles claimed, when your XBL Gold/or XGPU subscriptions lapse.

    If you renew your subscription, you will have access to previously claimed X1 games. :)

    FYI: More info, in the
    Games with Gold FAQ.

    L
  3. JohnDeVries568 Win User

    Games with Gold game missing from collection

    I don't think this is what RufusvonRuf means, because I believe I have the same issue..

    Games that have been previously claimed through Games With Gold don't show up on the "Ready to install" tab anymore, most of them are still there, but in my case at least 1 doesn't (possibly more, but I usually claim the games that I might like, and about
    95% of them I haven't played or even installed, so I don't really know what I should have)..

    I noticed it, because suddenly remembered I used to own Forza Horizon 2 and now the game appeared to be gone..

    When I search for the game in the store it does let me install the game like it's supposed to, but it doesn't say "Owned" like the other claimed and bought games do in the store..

    I already refreshed the list and also did a hard reset..
  4. NinjaLunchBox79 Win User

    Games with Gold game missing from collection

    Is it a 360 game? I know if your Gold expires then renew again you will lose access to any Xbox One games you aquired thru GWG. But i think the 360 ones are good.
  5. AridLizard Win User

    Games with Gold game missing from collection

    check that your Live Gold or Ultimate Game Pass is active at the following link

    https://account.microsoft.com/services/

    check your order history at the following link to get the
    order number


    https://account.microsoft.com/billing/orders/

    then contact billing support at the following link with that information and they should be able to sort it out

    https://support.xbox.com/en-GB/contact-us

    in Step 1 select Billing

    in Step 2 select See Other Options

    then select Payment and Billing

    in Step 3 select Show Contact Options

    in Step 4 select Chat With Xbox Support or Request Call From Support
    (whichever is most convenient for you)

    hope this helps
  6. TurboJellys Win User

    Games missing from my Xbox Live Account.

    I have the same problem I'm missing my halo master chief collection and Rayman legends that I got from free with gold games
Thema:

Games with Gold game missing from collection

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