Games with gold game missing from library/not owned???

Discus and support Games with gold game missing from library/not owned??? in XBoX Games and Apps to solve the problem; I see Jurassic Park Evolution is on gamepass now. I went to see if I still had it installed, from when I got it wit games with gold before. I don't, so... Discussion in 'XBoX Games and Apps' started by ProtoDisk, Jun 18, 2021.

  1. ProtoDisk
    ProtoDisk Guest

    Games with gold game missing from library/not owned???


    I see Jurassic Park Evolution is on gamepass now. I went to see if I still had it installed, from when I got it wit games with gold before. I don't, so I go to downoad, it says to "buy to own". So defug?!?! I love the game, and don't remember uninstalling it, and now can't play without installing from gamepass. I have gamepass, but don't want to worry about getting invested in the game, to have it taken away on 3 months... This same thing happened to me before with Beyond Good and Evil. Support had be reset my system, and it did nothing but waste time. And from what I've seen looking online, other people have had other games with gold just dissapear from their libraries too. So what's going on???

    :)
     
    ProtoDisk, Jun 18, 2021
    #1
  2. XBF Eladio M Win User

    Game missing from gold library

    Hey blaze

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently unable to install a game you received promotionally before on you console.

    Are you using an Xbox One or an Xbox 360?

    If you are using an Xbox 360, you should be able to go through your
    Download history
    and try downloading the game from there.

    However, there is no longer an effective way to check what Xbox 360 titles you own with out one, therefor, if you are unable to recover it via this way, I would have to recommend that you reach out to

    Xbox Customer Support
    and see if they can view this on your account.

    This can be done by following these simple steps:

    1. Log into Xbox.com
    2. Scroll down to the bottom of the page and select Support.
    3. Scroll down and select Contact us.
    4. Select Games.
    5. Select See other options.
    6. Select Backcompat catalog.
    7. Select Show contact options.
    8. Select Request a call from Support.

    I hope this is of some use to you.
  3. blazeaj Win User

    Game missing from gold library

    Did your Gold subscription expire at any time?
    Yes multiple times, but when i renew my gold, the games I have previously obtained via games with gold are still there and able to be played and re downloaded.
  4. blazeaj Win User

    Game missing from gold library

    Hey blaze

    Thank you for taking the time to reply to this thread.

    According to
    this article from "January 31st 2014" It states that this was an Xbox 360 title. Even the hyperlink included in the post redirects you to the Xbox 360 Marketplace.

    I would still encourage you to follow the steps provided before to reach out to Xbox Customer Support so that they may verify this information with you as well.

    Go ahead and let us know your results!
    Thank you, after double checking I found that it was a 360 version I had obtained via games with gold and that the xb1 version I had currently installed was from game pass and had been removed from the game pass line up, thus leading to my confusion as to
    why I had it downloaded but unable to play it. Thanks again for helping me see the error that was plaguing me all day
  5. luissolid Win User

    Game missing from gold library

  6. Geth Win User

    Game missing from gold library

    Glad you got the issue resolved.
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Games with gold game missing from library/not owned???

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