Games with gold

Discus and support Games with gold in XBoX Sales and Promo to solve the problem; So i was downloadi g the games with gold for december. Whilst doing it and it all said free etc. one of the games has charged me full price.... Discussion in 'XBoX Sales and Promo' started by Rap1dSkiLlZz, Dec 23, 2018.

  1. Rap1dSkiLlZz
    Rap1dSkiLlZz Guest

    Games with gold


    So i was downloadi g the games with gold for december. Whilst doing it and it all said free etc. one of the games has charged me full price. specifically QUBE 2.

    i filled out a refund request, they rejected it because its digital(i assume), but the game was listed as free and still is. so how can i get my money back?

    this is rather annoying problem given no other game with gold has given me the problem?

    thanks for your help!

    :)
     
    Rap1dSkiLlZz, Dec 23, 2018
    #1
  2. XBF Brad A Win User

    gold games but no gold games

    Hello Chris,

    We recommend getting with support. They will be able to go over the account and asee what is going on.

    When you go to
    Contact Us
    to get it to request a callback follow these steps:

    • Step 1 ----select Xbox One
    • Step 2 ----select no thanks
    • Step 3-----select games
    • Step 4 ----select request a call from support
    Once they call explain the issue and they will be able to help you.

    Hope this helps.

    Thanks,

    Brad

    Xbox Forum Team
  3. Chris AKA Snip3r On3 Win User

    gold games but no gold games

    thanks for the fast reply , ive do the hole hard reset job but no luck , my gold payment is good as well

    [table][tr][td]10‎/‎13‎/‎2018[/td][td][td]Visa [/td][td]£5.99[/td][/tr][tr][td]‎9‎/‎14‎/‎2018[/td][td][td]Visa [/td][td]£5.99[/td][/tr][tr][td]‎8‎/‎15‎/‎2018[/td][td][td]Visa [/td][td]£5.99[/td][/tr][tr][td]‎7‎/‎19‎/‎2018[/td][td][td]Visa [/td][td]£5.99[/td][/tr][tr][td]‎6‎/‎15‎/‎2018[/td][td][td]Visa [/td][td]£5.99[/td][/tr][/table]
  4. XBF Diego M Win User

    gold games but no gold games

    Hey Snip3r,

    I'm sorry to hear about this issue not being able to download Battlefield 1 that came out as a Games with Gold today.

    Let's try starting off with a complete power cycle.

    1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
    2. Unplug the console's power cable. Wait 5 minutes.
    3. Plug the console power cable back in.
    4. Press the Xbox button on your console to turn on the Xbox One.

    If that doesn't work then we would need to make sure the payment was for your Gold subscription as you say only your Game Pass subscription is showing. I would suggest to look over your

    Order History
    to make sure the Gold subscription was paid for. Also check the status of your Gold subscription by going to Settings>Account>Subscriptions.

    If you would like further help for this matter, I suggest to contact
    Xbox Support
    and get connected to a billing agent.

    I hope the issue can get resolved!
  5. Smwutches Win User

    When sharing your Gold subscription, what are the specific gold benefits you get?

    When you share gold the accounts that are sharing the gold get access to online multiplayer. Only the account that purchases the gold gets access to things like gold discounts or games with gold games. However, the games with gold games can be shared once
    downloaded.
  6. bowski477 Win User

    GWG for April 2015

    Because they are free with a gold membership at no extra cost. Yes you have to pay for gold but there is no increase in gold pricing thus the games are free...with gold. Games with Gold.
Thema:

Games with gold

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