Games won’t start

Discus and support Games won’t start in XBoX Games and Apps to solve the problem; when we insert a game cd into the xbox drive a message pops up saying We need to read the license, check to see if dirty or scratched, this is... Discussion in 'XBoX Games and Apps' started by burnsclanburns, Feb 12, 2019.

  1. Games won’t start


    when we insert a game cd into the xbox drive a message pops up saying

    We need to read the license, check to see if dirty or scratched, this is happening with almost all games we put in. It sometimes happens over and over and over, sometimes it will just start up a game no problem. Cds are not dirty or scratched

    :)
     
    burnsclanburns, Feb 12, 2019
    #1
  2. Cloud Gear 13 Win User

    Games won’t start :-(

    Uninstalled the games, wait a while then install them again, the problem should resolve that way!
  3. XBF Amber M Win User

    Games won’t start

    Hi there Burns,

    Thanks for replying to keep us updated on the issue. I noticed that you stated that you stated you get the message asking if you owned the game/held the license was only happening with some games that you are trying to put in, but not all. Are these Xbox
    One games or Xbox 360 games, or both?

    On the off chance that the ones that are affected are 360 games, you may wish to try re-downloading your profile in the 360 emulator portion of the Xbox One to see if it refreshes the licenses. You can access that area by launching any 360 game (in this
    case, you may wish to do so with a digitally downloaded one), and when the 360 logo appears, press the View & Menu buttons on the controller (2 small buttons in the center) for a few seconds. This should prompt the 360 Guide to appear. Once it does,

    remove your profile, then re-download it to the console
    , then attempt to launch your disc game.

    Let us know the results and we are awaiting your reply. I hope this helps a bit more.
  4. DerVaddi Win User

    Games won’t start

  5. XBF Steven R Win User

    Games won’t start :-(

    Hey there fR34kJR!

    Sorry to hear that you're dealing with difficulty trying to boot up your games.

    Well, if you haven't yet, then I would totally recommend trying the steps on "My Xbox One game won't start or freezes during gameplay".

    When you get a chance, give that a shot and let us know how that helped in resolution of the problem.

    Wish ya well!

    Thanks for reading!
  6. XBF Diego M Win User

    Games won’t start

    Hi there!

    I'm sorry to hear that the issue is persisting after trying the steps listed.

    I see that a factory reset was mentioned earlier and I suggest at this point to go ahead and give a

    soft factory reset
    a try. This will give you the benefits of restoring the operating system to factory defaults while keeping your games and apps intact. Make sure you select keep my games and apps and also have your Xbox account login information available
    since you will need to re-add any profile's you had before the reset.

    Give that a try and let us know how it goes!
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Games won’t start

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