Gamescom Redeem Code Does not work

Discus and support Gamescom Redeem Code Does not work in XBoX Games and Apps to solve the problem; Dear Sir or Madam, during the Gamescom this year I won two codes for XBOX Game Pass Ultimate for 6 months each. When I try to redeem the respective... Discussion in 'XBoX Games and Apps' started by FMG1508, Nov 5, 2019.

  1. FMG1508
    FMG1508 Guest

    Gamescom Redeem Code Does not work


    Dear Sir or Madam,

    during the Gamescom this year I won two codes for XBOX Game Pass Ultimate for 6 months each. When I try to redeem the respective codes at https://redeem.microsoft.com/?wa=wsignin1.0, I always receive the error that the codes already have been redeemed even
    though I did not use them so far. The cards are saying that they are valid until end of November so this cannot be the issue.

    What do I need to do to redeem the codes and get the XBOX Game Pass Ultimate?

    Thank you in advance.

    Kind Regards



    :)
     
    FMG1508, Nov 5, 2019
    #1
  2. BakyOsijekHr Win User

    Gamescom Redeem Code Does not work

    For sure a question for support. Choose xbox, payment and billing, contact options, request call from support.
  3. XBF Eladio M Win User

    Gamescom Redeem Code Does not work

    Hey FMG

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with redeeming a code you received.

    If you code is indeed stating that it has already been redeemed when you attempt to apply it to you account, I would recommend using the

    Xbox Digital Code Solution
    wizard to request a new digital code.

    Additionally, you can follow the link provided by Xbox Forums Ambassador Ironwilled provided in order for you to be able to contact an Xbox
    Rep that might be able to assist you in gathering a bit more information regarding this matter.

    I hope this is of some use to you.
  4. TTVSvlvaticAtom Win User

    Gamescom Redeem Code Does not work

    It may have already been used by a different user
  5. Ironwilled Win User

    Gamescom Redeem Code Does not work

    Hi There,

    In this case, I would contact Xbox Support and give them the code to validate. Then just follow their instructions on what to do next.

    Link: https://support.xbox.com/en-CA/contact-us#0

    Just click on can't redeem a code under Xbox One.
  6. ArminatorX Win User

    Game pass code kann nicht eingelöst werden. (Game pass code can not be redeemed.)

    Kannst Du bitte genauer erklären, was Du mit "einmalig pro Account einlösbar" meinst?

    Ich habe auf meinem Account von der vorletzten Gamescom 2017 mehrere Game Pass Codes auf meinem Account einlösen können, und auch ein weiterer Promo-Code konnte problemlos eingelöst werden.

    Hast Du denn das Abo-Modell aktiviert, und möchtest einen Prepaid Code stattdessen einlösen?

    Oder hast Du den Code bereits auf einem Account "einmalig" eingelöst, und versuchst denselben Code erneut auf einem anderen Account einzulösen (was nicht funktionieren wird)?

    Bitte erkläre nochmal genau, welchen Code Du wie erhalten hast, und was Du bereits eingelöst hast, damit wir Dir besser helfen können.

    [Translation]:

    Could you please explain in more details what you mean by "redeemable only once per account"?

    I was able to redeem multiple promotional codes they gave away on Gamescom 2017 on my account without issues.

    Did you activate an actual subscription on your account and you're trying to redeem a prepaid code now? Or did you already redeem that specific code on an account "once", and try to redeem the same code on a different account again (which will not work)?

    Please explain what code you got how and what you had already redeemed, so we can try to help you better with your issue.
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