Gears 5 Ultimate not showing as owned

Discus and support Gears 5 Ultimate not showing as owned in XBoX Games and Apps to solve the problem; Hey all i bought the limited edition X late thursday night put my code in for Gears 5 Ultimate edition and it said redeemed. I can see it on my... Discussion in 'XBoX Games and Apps' started by WickedSeraphic, Sep 9, 2019.

  1. Gears 5 Ultimate not showing as owned


    Hey all i bought the limited edition X late thursday night put my code in for Gears 5 Ultimate edition and it said redeemed. I can see it on my purchase history on the website but it wont show up in my ready to instal or in the store. It still wants me
    to pay for it. Xbox support told they didnt know and assumed it was because live went down even though it started before. Anyone have a fix?

    :)
     
    WickedSeraphic, Sep 9, 2019
    #1
  2. WickedSeraphic Win User

    Gears 5 Ultimate not showing as owned

    It did not. Xbox support just said it was a known issue and was being escalated after an hour with them doing all the normal ones. My best guess at this point is its a glitch for early access and will pop up Tuesday
  3. bkwdesign Win User

    Gears 5 Ultimate not showing as owned

    We purchased our Xbox which came bundled with Minecraft. We are also wondering how to re-install it - the store wants us to pay for it. Not seeing it in my purchase history, though, maybe due to the game being bundled with my Xbox purchase.
  4. Exodus Scalpel Win User

    Gears 5 Ultimate not showing as owned

    Try a hard reset by holding down the power button until the system shuts off.

    Then unplug the power cable for 5 min and plug it back in and restart the console.

    That might help.
  5. SeizeTheFrog Win User

    Gears 5 Ultimate not showing as owned

    Hey, I suggest having a look at your redemption history on your Microsoft account. Game codes that have been used should be tied to that Microsoft account so you should be able to re-install as many times as you like. If you see that you own the game,
    but you still can't download it then I recommended getting in touch with Xbox support.
  6. WickedSeraphic Win User

    Gears 5 Ultimate not showing as owned

    The app shows as purchased on 9/5 and the install button when pressed says it will push it to xbox but it does not.
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Gears 5 Ultimate not showing as owned

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