Get charged but cannot play the game Minecraft

Discus and support Get charged but cannot play the game Minecraft in XBoX Games and Apps to solve the problem; I bought Minecraft from the website. But I can't play it. I've emailed the support several times but nothing useful tips are provided they just tell me... Discussion in 'XBoX Games and Apps' started by Stop00735, Jan 31, 2022.

  1. Stop00735
    Stop00735 Guest

    Get charged but cannot play the game Minecraft


    I bought Minecraft from the website. But I can't play it. I've emailed the support several times but nothing useful tips are provided they just tell me to set a date and update windows and bla bla bla. Any help? Or should I do something with the laws? (I got a bank statement that was charged with this purchase)
    Get charged but cannot play the game Minecraft [​IMG]

    Get charged but cannot play the game Minecraft [​IMG]


    :)
     
    Stop00735, Jan 31, 2022
    #1
  2. L4c3rd4 Win User

    Get charged but cannot play the game Minecraft

    Stop00735, I see, since you purchase directly from the website, I suggest you try to report this issue to the Minecraft help center directly.

    https://help.minecraft.net/hc/en-us/requests/ne...

    Also, keep in hand the transaction ID of that purchase, you can easily check this info on your bank's app.

    Since you will have to explain the situation on this particular support form, the transaction ID from that purchase would be a piece of great information for you to provide them proof that you indeed purchase the content there.
  3. Stop00735 Win User

    Get charged but cannot play the game Minecraft

    Yes, I did as you told me as simple but I can't access my game. That's all.
  4. Farscape247 Win User

    Get charged but cannot play the game Minecraft

    no point threatening with laws, you purchased java edition, then you download from minecraft .net simple.
  5. Stop00735 Win User

    Get charged but cannot play the game Minecraft

    I bought the Java Edition but I don't have any link that came to my mail. The Download Option on the website I tried but there's an error showing that I did not own this game on Microsoft Store.
  6. L4c3rd4 Win User

    Get charged but cannot play the game Minecraft

    Hello dear Gamer, first it's a pleasure to be able to help you today.

    My name is Vinicius.

    I am a gamer and independent advisor on the XBOX community platform.

    Hey, Stop00735, how are you today? Hope you're well.

    Which version did you purchase? JAVA edition, or Windows edition?

    If it was the JAVA edition, from the Minecraft website, what happened when you click on the Download option, there?

    Also, when you purchase it from the website there, you receive an email with a link for you to download it, didn't receive it?
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Get charged but cannot play the game Minecraft

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