Getting a error

Discus and support Getting a error in XBoX on Windows to solve the problem; Okay I'm here to ask about a issue I've been having since the date of 08-01-2022 of it saying "Sorry. There's a problem with the credentials that... Discussion in 'XBoX on Windows' started by LaZ_XrC, Aug 3, 2022.

  1. LaZ_XrC
    LaZ_XrC Guest

    Getting a error


    Okay I'm here to ask about a issue I've been having since the date of 08-01-2022 of it saying "Sorry. There's a problem with the credentials that you're using to sign in. Go to https://account.live.com to fix the problem." Then the error code is

    "8015000A" But I went thereto fix it it shows nothing was wrong but last night when i was playing Black Ops 2 i was playing fine until i wake up the next morning of 08-02-2022 and I've made new emails and all and for all the emails it's showing same code of the one i listed I'm trying to figure out what has caused this or what happened please help me as soon as you can thank you.

    :)
     
    LaZ_XrC, Aug 3, 2022
    #1
  2. JosefLBohorquez Win User

    Getting a error

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Laz_XRC

    It seems that there are some players on Xbox 360 experiencing the same issue as you.

    I'm starting thinking that could be a temporary issue with the Xbox 360 servers

    Please try performing steps from this thread:
    https://answers.microsoft.com/en-us/subject/for...

    By the way, I already let Microsoft know about this issue in that thread, hopefully an agent is going to reply as soon as possible

    If the issue persist please try waiting couple hours or even until tomorrow to see if the issue finally gets fixed.
    In the meantime, please report this outage using the Xbox Live Status page:

    https://support.xbox.com/en-US/xbox-live-status
  3. XBF Steven R Win User

    Getting Error

    Hello Joshua!

    Sorry to hear that you're dealing with this issue trying to get your games started up.

    I split your post from it's original thread so that we could make sure your situation gets the appropriate attention.

    Now, I would suggest that if you have this happening again and again and none of your games are coming up, then to first verify that those digitally purchased games are in your

    order history
    . If they all show up there, then try to remove and redownload your account as outlined in

    How to add or remove a Microsoft account on Xbox One
    .

    If you are still experiencing issues after, then I suggest a soft reset.
    It's a reset of your console back to factory settings but one that does not uninstall any of your games or apps and is a really good troubleshooting step for most issues.

    Just make sure that before you go ahead with it, that you do know all of the sign-in information for any/all of your accounts(asthey
    will be removed) and have easy access to your internet network.

    Also make sure that you select the option denoted
    reset and keep my games & apps.

    Follow the steps here on
    How to reset your console to factory defaults on Xbox One
    and let us know how that helps with the issue

    Thanks for reading!
  4. xTye Win User

    Getting error

    If you're receiving an error that it's not available in your region then that means you will not be able to use that content. Certain pieces of content might not be available to due regional laws.
  5. MadCuzBreh Win User

    Keep getting error

    I'll give it a shot. Thanks,
  6. Mister Ohnaka Win User

    Get error 80072741

    Hey glad to hear it's working! Game on! :D
Thema:

Getting a error

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