Getting asked for a Captcha code when creating an account on Xbox One console.

Discus and support Getting asked for a Captcha code when creating an account on Xbox One console. in XBoX on Consoles to solve the problem; When I enter the Captcha code, if its correct, it just closes the menu and makes me restart the process. Any fix for this? I have already tried hard... Discussion in 'XBoX on Consoles' started by frankguy1, Sep 25, 2019.

  1. frankguy1
    frankguy1 Guest

    Getting asked for a Captcha code when creating an account on Xbox One console.


    When I enter the Captcha code, if its correct, it just closes the menu and makes me restart the process. Any fix for this? I have already tried hard resetting my console.

    :)
     
    frankguy1, Sep 25, 2019
    #1
  2. XBF Leo G Win User

    Getting asked for a Captcha code when creating an account on Xbox One console.

    Hello frankguy1,

    Thank you for posting on the Xbox forums. We understand that you are unable to create an account on the Xbox One because the captcha is not allowing you to progress past it. You can create the account on the
    Xbox website and download it to the Xbox One instead of creating it on the Xbox One. All you have to do is click the sign in button on the website. Once the website asks you for your Microsoft
    account, you can select to create a new one. The creation of an account on the Xbox website will automatically assign a gamertag to the account. You can choose to

    change the gamertag
    for free since it is the account's first gamertag change. Any gamertag changes after the first one will require you to pay a fee. After you have created the account on the Xbox website, go ahead and

    download it to your Xbox One
    using the email address and password that you utilize for the account. Be sure to let us know the results!
  3. {Parity} Win User

    Getting asked for a Captcha code when creating an account on Xbox One console.

    You just have to keep entering the Captcha code until it takes the correct response. You have to be really careful and not miss one of the correct selections.
  4. frankguy1 Win User

    Getting asked for a Captcha code when creating an account on Xbox One console.

    Thats not the issue. The menu closes down completely when entered correctly. Then I have to start all over. When its entered incorrectly, it asks me to enter in the right letters.
  5. XBF Esteban R Win User

    Xbox one captcha test

    Hello PainedLorenzo!

    That's really fishy.

    It normally doesn't ask for captcha when you add an account to the Xbox unless you're trying to change the password.

    Are you trying that?

    If it doesn't let you do that, I would try to power cycle the console following the steps here

    How to restart or power cycle your Xbox One console

    Give those instructions a try and let us know if that helps

    Thanks!
  6. voteDC Win User

    i never got the xbox live free 1 month trail

    Did you create the account on the console as Smwutches asked? You only get the free month when creating the account on your console, if you do it via the website then you miss out.
Thema:

Getting asked for a Captcha code when creating an account on Xbox One console.

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