Getting charged money for no reason

Discus and support Getting charged money for no reason in XBoX on Consoles to solve the problem; Im getting charged 9.99 for no reason. I know its not gold because i do the 14.99 for gold and game pass. Can someone please explain why I’m missing... Discussion in 'XBoX on Consoles' started by TehyaVogel, Sep 24, 2019.

  1. TehyaVogel
    TehyaVogel Guest

    Getting charged money for no reason


    Im getting charged 9.99 for no reason. I know its not gold because i do the 14.99 for gold and game pass. Can someone please explain why I’m missing money

    :)
     
    TehyaVogel, Sep 24, 2019
    #1
  2. ArminatorX Win User

    Getting charged money for no reason

  3. napalm 31337 Win User

    Getting charged money for no reason

    Your credit card is the payment option of any other account? Maybe another user (friend or family member) use it.
  4. steeledwand7664 Win User

    Getting charged money for no reason

    If it is happening monthly and your credit card statement shows xbox live as the description and you have checked the order history for both your boy friends and your accounts at account.microsoft.com and the monthly charge is not showing up there (yes even
    the monthly subscriptions will show up in order history) then that means it sounds like your credit/debit card is on another account somewhere.

    You can try and contact xbox support by going to support.xbox.com/contact-us and you can give them the card number and look up any account that card is currently on they can also remove the card from any account that you do not recognize in doing that it
    will shut off the subscription and you would stop being charged.
  5. Njal the Blue Win User

    Getting charged money for no reason

    Is there nothing showing for the amount at https://account.microsoft.com/billing/orders.

    If it doesn't show up on your account or your boyfriend's account, then I would suggest you check all your details are correct on the Microsoft account site. Then change password and activate two step verification. It may well be necessary to contact your
    bank to claim for fraud. Any purchases will show on your Microsoft accounts.
  6. TehyaVogel Win User

    Getting charged money for no reason

    I looked to see if my boyfriend bought a game without telling me but nothing was there
Thema:

Getting charged money for no reason

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