Getting Error Code 1170000 on Microsoft Solitaire Collection on Android

Discus and support Getting Error Code 1170000 on Microsoft Solitaire Collection on Android in XBoX on Mobile to solve the problem; When trying to log into my Xbox Live account on my phone to play Microsoft Solitaire Collections, error code 1170000 appears no matter what. I've tried... Discussion in 'XBoX on Mobile' started by Cameron G95, Sep 12, 2019 at 8:32 AM.

  1. Cameron G95
    Cameron G95 Guest

    Getting Error Code 1170000 on Microsoft Solitaire Collection on Android


    When trying to log into my Xbox Live account on my phone to play Microsoft Solitaire Collections, error code 1170000 appears no matter what. I've tried uninstalling and reinstalling multiple times, downloaded Microsoft Authenticator and nothing works.

    I play the game on my Surface Pro while logged in with no problems.

    :)
     
  2. Halichk Win User

    Microsoft Solitaire Collection

    When I try to sign in to MS Solitaire Collection, I get a sign in error "We could not sign you in to Xbox Live. Please check the Microsoft Solitaire Collection FAQ.... error code: 1170000."

    Unfortunately I can't find this error code, or the answer at that link. I'm running Win 10. Help please!
  3. Cameron G95 Win User

    Getting Error Code 1170000 on Microsoft Solitaire Collection on Android

    I do have the latest update installed on my phone.
  4. Robby Sayles Win User

    Getting Error Code 1170000 on Microsoft Solitaire Collection on Android

    Do you have your latest mobile update?
  5. XBF Amber M Win User

    Getting Error Code 1170000 on Microsoft Solitaire Collection on Android

    Hi Cameron G95,

    Thanks for reaching out to us in the forums for this issue. Based on the error code you're receiving (1170000), I recommend following the troubleshooting steps from the

    Microsoft Casual Games Community FAQ/Support page
    to see if this clears everything up and gets you back into the game on your device. There are instructions specifically for PC; however, they should also be applicable for your mobile device as well.

    1170000 – Xbox Live couldn’t sign you in. Usually this means that there’s a Windows Update that didn’t install. Try the following steps:

    1. Check to make sure you’re connected to the internet.
    2. Check to see if Xbox Live services are down. This handy website shows the status: http://support.xbox.com/en-US/xbox-live-status
    3. If they are all up, go to
      http://www.xbox.com
      and sign in with the same account you sign in to on your computer/tablet.
    4. If everything is okay there, try restarting your computer/tablet with the “restart” option on the power/shutdown menu. Just clicking the off button or turning off your computer/tablet won’t work. It needs to be restarted.
    5. If you still can’t connect, try running the Windows Update Troubleshooter. We have detailed instructions here if you scroll down, but you can get it here: http://go.microsoft.com/?linkid=9830262
    6. Check For Updates & install any mandatory, recommended, or optional updates you might have missed. We have detailed instructions further down this note.
    7. Restart your computer – all those updates need to finish & you need to restart to make sure they all went through.

    Additionally, our Microsoft Casual Games FAQpage also
    contains some great troubleshooting solutions to try, as well as some alternative ways to contact the Solitaire community near the bottom of the page.

    Give this a try and let us know the results.

    I hope that this helps you out!
  6. Cameron G95 Win User

    Getting Error Code 1170000 on Microsoft Solitaire Collection on Android

    I'm using an Android phone and I've tried the steps above that work for a phone already.

    Still get the same error.
Thema:

Getting Error Code 1170000 on Microsoft Solitaire Collection on Android

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